This position is an integral part of the Service department and assists both the sales and service departments with customer service. The Orientation Specialist handles all RV orientation walk-throughs and assists customers with additional accessories to enhance their camping experience.
Responsibilities
- Work closely with the Service and Sales Managers with scheduling sold RVs for final delivery
- Take the purchaser on a final tour of RV by demonstrating use of equipment & components
- Go through the inspection checklist with the purchaser
- Ensures that required documentation is complete and in compliance with regulations and standards
- Recommend RV accessories that will enhance our client's RVing experience
- Recommends additional needed and value-added services
- Ensure all correct parts have been charged and if necessary re-priced
- Keeping abreast of all factories recalls and announcements
- Maintaining all service and client records as required by the warrantor
- Periodically checks on the progress of the RV pre-delivery inspection throughout the day. Promptly updating the Client regarding any changes in the readiness of the RV time
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, trainings, and educational classes as required
- Continually learn about product updates, features, accessories to better assist customer needs
- Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Requirements
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Clean driving record
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Above average computer and internet skills
- Willingness to learn
- A desire to work in a performance-based environment
- Ability to multi-task and follow tasks as assigned
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Benefits
- Excellent Health, Dental and Vision Benefits
- 401K Retirement Plan with Company Match
- Paid Holidays
- Personal Time Off
- Paid Uniform Service
- Advancement Opportunities
- Relocation Opportunities
Full-Time
Monday-Friday & some Saturdays
Pay: $44,000-$46,000 per year
About Our Company:
Pete's RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, and Virginia! We are a growing company that values it's employees and their contributions in making us successful in today's ultra competitive marketplace.
