Seeking full-time Information Technology Manager to oversee and manage the design, maintenance and enhancement of the Firm's IT infrastructure, including network systems, servers, and cloud-based solutions. Hours for this position are 8:30 a.m. until 5:00 p.m. Occasional evening and weekend work.
Qualifications:
· Bachelor's Degree in Information Technology, Computer Science, or a related field.
· Minimum eight years of progressive related IT work experience.
· Minimum two years of IT experience within a Law Firm environment.
· Experience in direct management of a minimum of five employees, including; performance reviews, coaching and mentoring, and providing feedback.
· Proven experience in IT infrastructure, IT security and computer hardware.
· Experience with Microsoft Exchange Server 2016 & 2019, Office 365, Microsoft Cloud and Azure.
· Microsoft Certified Professional highly preferred.
· Experience with Document Management Systems such as iManage and/or CPI.
· Strong understanding of network infrastructure and the ability to administer and troubleshoot network devices.
· Ability to lift 50 lbs.
Responsibilities include:
· Manage and mentor the team responsible for IT support services; supervise work schedules and priorities, and participate in performance management.
· Manage the IT Service process to ensure timely and high quality service delivery, IT reporting systems usage compliance, and documentation & procedures are aligned with solutions provided.
· Manage the implementation of Firm-wide IT projects, initiatives and related deployments.
· Provide guidance to the IT Team to analyze, understand, and resolve technically complex issues through high-level, in-depth research and analysis to a high-level remediation on all incidents; and resolve technical issues.
· Implement and manage Firm systems including networks, storage, Exchange, physical and virtual servers, Active Directory and Group Policy, Certificate Services, authentication systems, and remote access & mobility systems.
· Ensure the security and compliance of all IT systems, including data protection, access control, and disaster recovery planning.
· Establish and maintain a high-level of competency utilizing the Firm’s applications (Microsoft Office, iManage DMS, CPI, etc.).
· Administer and support cloud-based systems and related services (Azure, Office 365).
· Prepare and distribute technical documentation for all assigned systems and projects involving processes, procedures, troubleshooting guides, training and change management logs.
· Ensure prompt and effective IT support for all employees, addressing technical issues and providing guidance on IT-related matters.
· Establish and enforce IT policies, procedures, and best practices to maintain a secure and efficient IT environment.
· Responsible for the upgrading, ordering, deployment, inventory and maintenance of all office hardware.
