- System Administrator
- Must be Local to Tampa Bay
- Occasional onsite when needed
Job Summary:
We're seeking a skilled System Administrator to provide exceptional support to our end users. As a critical member of our team, you'll handle escalated service requests, develop solutions for network, desktop, and server problems, and proactively recommend improvements. If you have a passion for troubleshooting and a talent for communication, we'd love to hear from you!
Responsibilities:
- Provide top-notch support for escalated service tickets
- Collaborate with clients to resolve technical issues
- Analyze existing systems and user needs to recommend and implement improvements
- Configure and support internal and external customer networks
- Develop, maintain, and implement system configurations, applications, security, and network solutions
- Troubleshoot network performance and coordinate with the NOC team
- Recommend upgrades, patches, and new applications and equipment
- Maintain accurate records of completed work and create support documentation to enhance future troubleshooting
- Participate in special projects, including new customer onboarding, cloud migrations, and other initiatives
Requirements:
- 5+ years of recent experience in computer, server, and network troubleshooting
- Strong technical expertise in network and cloud technologies (troubleshooting and installation)
- Desired certifications (e.g., MCP, MCSA, CCNA, or similar)
- Excellent problem-solving skills and ability to effectively troubleshoot technical issues
- Moderate to advanced knowledge of current Microsoft desktop and server operating systems, SQL, Exchange, SharePoint, and other server applications
- Exceptional customer service skills with strong written and oral communication abilities
- Ability to participate in an on-call rotation for after-hours support
What We Offer:
- A dynamic work environment that fosters growth and learning
- Opportunities to work on diverse projects and technologies
- Collaborative team environment with a passion for innovation
- Professional development and growth opportunities
- Competitive compensation and benefits package
