IT Analyst
Dallas, TX
W2 only
Overview
We are seeking a detail-oriented and proactive IT Analyst to join our dynamic team. The ideal candidate will play a crucial role in maintaining and enhancing our IT infrastructure, providing technical support, and ensuring the smooth operation of various systems. This position requires strong analytical skills, a solid understanding of computer networking, and the ability to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities:
- Serve as a primary technical support resource, providing timely assistance and high-quality solutions to end users and escalating issues when necessary.
- Support and promote Firm technologies and tools, including those used for meetings, video conferencing, presentations, and client events.
- Collaborate with internal departments to coordinate and execute meetings and events requiring technical support.
- Install and maintain standard software configurations across firm devices.
- Troubleshoot and resolve hardware and software issues in coordination with other IT teams.
- Maintain operational readiness of office computers, printers, and other technical equipment.
- Keep asset management records accurate and up to date.
- Use IT service management tools (e.g., ServiceNow) to manage support tickets from creation to resolution.
- Take ownership of support requests and maintain clear communication with end users throughout the process.
- Participate in firm-wide IT initiatives, deployments, and training programs to encourage adoption of new technologies.
- Provide support for mobile devices and remote access tools (Citrix, VPN, etc.).
- Coordinate responses to planned maintenance and unexpected outages in collaboration with network and telecom teams.
- Uphold data security protocols and ensure compliance with firm policies and information security guidelines.
- Be available for work outside normal hours when needed and willing to travel occasionally.
- Exhibit strong reliability, professionalism, and self-motivation.
Required Skills & Proficiencies:
- Strong knowledge of Microsoft Windows operating systems and Office Suite
- Experience with IT service management platforms (e.g., ServiceNow)
- Proficient in MS Teams and other collaboration tools
- Expertise in remote access technologies (Citrix, VPN)
- Familiarity with iOS and mobile device management
- Solid understanding of networking technologies and cabling systems
- Experience with document management systems (preferably iManage)
- Strong customer service orientation
- Awareness of data security best practices
- Project coordination or management experience is a plus
Qualifications:
- Associate's or Bachelor's degree preferred, or equivalent work experience
- Minimum 3 years of experience in technical support, including LAN/WAN support
- Experience with configuration, installation, and maintenance of desktop operating systems and hardware
- Prior experience working for a law firm required
Job Type: Full-time
