If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Responsibilities:
- 50% Perform investigations involving moderately complex fraud claims. Identifies and handles existing and emerging risks.
- 20% Perform chargebacks, and recoveries.
- 10 % Assist members and other credit union employees
- 10% Stay current with industry trends and business enhancement.
- 10 % Review and correct outstanding general ledger items to minimize potential loss for the credit union.
Requirements
- Two- or four-year degree in Criminal Justice or related field.
- Basic knowledge of card brand dispute management rules and the chargeback cycle.
- Possesses strong verbal and written communication skills.
- Demonstrates excellent analytical and quantitative skills, problem solving, and organizational skills.
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
- Attention to detail and the ability to work independently in a fast-paced environment.
- Experience in customer service or quality assurance preferred.
Shift Information:
- Shift is rotational. Four days on and four days off 7am-6pm. Position is hybrid but not 100 % remote.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
