· Day-to-day operations of Network systems, including Cisco Routers and Switches, CUCM, UCCX, Firewalls, etc.
· Install and maintain infrastructure including networks, servers, enterprise storage and security systems
· Create and maintain comprehensive documentation of configurations, processes, and procedures.
· Research and recommend hardware and software enhancements
· Research and resolve moderately complex issues while considering a broad range of factors, taking ownership from identification through resolution to prevent issue recurrence.
· Assist with and occasionally lead IT projects as assigned, utilizing project management methodologies and coordinating with peers, IT management, and cross-departmental teams (e.g., security, development) to assign tasks and resources effectively.
QUALIFICATIONS
Education: Associate’s or Bachelor’s degree in a related field, or equivalent combination of education and experience in a related field.
Work Experience: 3 to 5 years’ experience in a Systems Administrator or related IT position.
Certifications (Preferred): Cisco CCNA/CCNP, Microsoft Certified: Azure Administrator, VMWare Certified Professional, or equivalent.
Skills/Competencies: A successful candidate for the Systems Administrator II position will possess the following skills and/or competencies:
· Focus – The ability to remain focused on priority tasks, despite distractions, is required. The person must be dedicated to their role, team and company and understand the Systems Administrator role within the organization.
· Problem Resolution – Ability to identify and resolve issues quickly and efficiently. They must understand the end to end processes. Must take ownership of issues and follow them through resolution. Resolves issues and not the symptoms.
· Proactive Thinking – The ability to take initiative to make improvements. Anticipate customers’ needs and looks for ways to improve the customer experience by reducing issue reoccurrence.
· Communication – Speaks clearly and demonstrates a positive attitude in every situation. Always listens and asks questions when needed. Responds in a pleasant, patient manner when dealing with stressful situations. Ability to present complex technical concepts to both technical and non-technical personnel
· Customer Skills – The ability to interact with customers in a polite and professional manner. Is respectful and manages difficult or emotional situations well.
· Professionalism – Uses time efficiently. Treats others with respect and consideration regardless of their position.
· Teamwork – Contributes abilities to accomplish the team’s goals. Is open to new ideas, builds strong working relationship with peers and values diversity. Encourages others and gives credit to others for their accomplishments. Puts team goals ahead of personal objectives.
· Flexibility – Handles a wide range of tasks, responds to changes in direction and priorities. Accepts new tasks, responsibilities and assignments. Able to work outside of an ordinary routine. Handles multiple tasks according to priorities.
· Disaster Recovery and High Availability: Experience with disaster recovery planning and designing highly available solutions to minimize downtime and ensure business continuity.
TECHNOLOGIES
The Network Administrator II is expected to have hands-on experience and operational knowledge of the following technologies and platforms:
Networking: Cisco Route/Switch, Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Checkpoint firewalls, Cisco network equipment.
Server and Virtualization (nice to have): Windows Server, VMWare, Microsoft Exchange 2016 or 2019, Active Directory.
Security Systems: Checkpoint firewalls and other enterprise security solutions.
Other Tools: Tools for monitoring, backup, disaster recovery, and documentation (e.g., Confluence, SharePoint).
