A bit about Health & Happiness
At Health & Happiness (H&H), our vision is focused on premium nutrition and lifetime wellness; to inspire and achieve this vision we bring together seven international brands as we strive to make people around the world healthier and happier. We have established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with more than 3,400 employees working across the globe. We are excited about our future as we expand these premium, proven and aspirational brands to new markets, greeting consumers in all life stages.
Zesty Paws® specializes in providing premium products that are formulated with one important goal in mind – to keep our loving pets as strong as the bond they share with us. With a company culture rooted in passion, quality, transparency, and innovation, we are committed to making wellness more achievable and enjoyable for the four-legged member of your family.
Solid Gold was founded in 1974 on the belief that food can support the system at its core for lifelong health. That’s why we are so passionate about supporting the system, not masking problems. Solid Gold takes a holistic approach to gut health because we know that healthy digestion positively impacts both the immune system and overall wellness of pets. We proudly represent our products in specialty pet stores across the US and Canada
What this means for you
The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.
Our success as an organization is directly attributed to the health and happiness of our team. As a new team member, you will be empowered to positively contribute to our high-impact culture and be supported in bringing your whole self to work.
Your role within the team
Reporting to the IT Operations Manager, the IT Administrator will be responsible for managing and optimizing local and cloud-based platforms, handling escalated end-user support incidents, and maintaining the performance and availability of infrastructure systems. This role involves working closely with global IT teams and third-party vendors to resolve technical issues, as well as developing technical documentation and Standard Operating Procedures (SOPs). The IT Systems Administrator will also enforce compliance and security measures across endpoints and network components. The role requires the ability to commute to our Orlando office near UCF 3-5 days per week.
Duties and responsibilities
- Administrate, support, and optimize local and cloud-based platforms.
- Handle escalated end-user support incidents and requests.
- Maintaining the highest level of infrastructure systems performance and availability.
- Handle technical escalations with the global IT teams and 3rd parties.
- Develop IT operations technical documents and SOPs.
- Implement necessary measures to enforce compliance & security on endpoints and network components.
Desired Skills and Experience
- Associate or bachelor’s degree in computer information systems, Computer Science, or other or equivalent experience.
- Experience with ITSM tools and ITIL foundations.
- 3+ years of experience in Microsoft technologies, such as 365 Admin centers, Active Directory, Azure, DNS/DHCP, Exchange, M365, and SharePoint.
- Hands-on experience in network switching and routing in addition to Cisco/Meraki and Ubiquiti firewalls.
- Strong command of PowerShell and automation tools.
- Excellent interpersonal and customer service skills.
- 3+ years of experience in troubleshooting Microsoft Windows Server Operating Systems, Microsoft 365 platforms, and Active Directory,
- Strong problem-solving and analytical skills.
- Ability to learn and adopt new concepts and technologies.
- Able to work in a fast-growing multicultural environment.
- Microsoft 365, Azure, Exchange Online, or other cloud certifications are preferred.
- Amazon Seller Central experience is a plus.
At H&H Group, we believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.
