Job Description
We are looking to add an
Application Administrator II to join our
Information Technology team in
Waukee, IA. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!
Essential Responsibilities
- Work with IT teams and end users to ensure configuration, deployment, maintenance and testing of applications.
- Follow change management control processes and create associated documentation
- Work with vendors, as directed by leader, to understand adoption and usage, assist with troubleshooting issues and monitoring/resolving support cases.
- Configuring systems, defining technical requirements, and testing to ensure optimal system utilization and fulfillment of new business needs.
- Use ticket management system to respond to and resolve incident ticket for areas covered by this position. Work with leader to submit change management requests.
- Perform release management, system upgrades, and test application systems.
- Research new applications and systems as assigned.
Additional Responsibilities
- Develops customized solutions where appropriate.
- Must communicate professionally and clearly with end users, application owners and technicians.
- Configure solutions on a variety of business platforms.
- May provide leadership, coaching and/or mentoring.
- Perform release management and system upgrades.
- Performs special projects and other duties as requested.
- Provide input and assistance in continuously evaluating and improving processes to gain efficiencies or enhancements.
Qualifications
- Education: Bachelor’s degree in computer or business-related discipline preferred.
- Experience: 3 years of combined experience in desktop, application, data or business analysis support. Experience in insurance, healthcare, or financial services preferred.
- Skills & Technical Competencies: This individual possesses strong business and technology knowledge, making informed decisions to deliver effective solutions. They excel in problem-solving by identifying issues, determining root causes, and implementing effective improvements.
Here’s a Little Bit About Us
In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
- Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
- 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
- DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
- Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
Holmes Murphy & Associates is an Equal Opportunity Employer.
