Seeking a Jurnior level Systems Administrator (Help Desk Associate) -possible temp to hire opportunity for this remote position. Infrequent travel to offices (located in Mercer County, NJ and Montgomery County, PA). MUST LIVE NEAR OR IN MERCER COUNTY, NJ OR MONTGOMERY COUNTY, PA.
Duties:
- Administrating & documenting On-Premises & Azure Based Hybrid infrastructure.
- Work /IT vendors on project-based & support-based technical issues.
- Orchestrate deployment & redeployment of Desktop computers, laptops, tablets to employees utilizing Microsoft AutoPilot & Intune.
- Upgrading, installing, configuring application software/computer hardware.
- Troubleshoot & solve all levels of technical support issues involving computers, tablets, applications, network devices & related technology.
- Creating new logical roles & managing system permissions & user accounts.
- Maintaining permissions to network/cloud file share systems.
- Perform IT evaluation for new and existing technology solutions as required to support company objectives.
- Manage and track information requests in the IT support ticketing system that need escalation due to their impact on the organization.
JOB REQUIREMENTS:
- Undergraduate degree required.
- Knowledge of IT systems experience including Microsoft Active Directory, Windows Operating systems (Desktop and Server, basic SQL querying and Salesforce Administration
- Familiarity with ITIL concepts and their applications in modern IT departments.
- Strong organizational, problem solving and prioritization skills necessary.
- Ability to communicate clearly and effectively, in speech and writing, with customers, staff, managers, supervisors, contractors and clients.
- User Training – onboarding new users, explaining policies and procedures.
- Cyber Security Awareness/Data Management – compliance with relevant data privacy laws.
- Vendor Management/Managing ticket escalation and resolution.
