Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service.
As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county.
Description
The
Network Analyst II/III reports to the
Network Manager and collaborates with the Network and Telecom teams to design, implement, and support internal and external voice and data network connections, IT assets, and critical deliverables. This role is responsible for proactively managing and optimizing network and telecom systems, troubleshooting complex issues, and leading initiatives to enhance infrastructure performance and security. Additionally, the
Network Analyst II/III takes ownership of assigned projects, contributes to strategic planning, and ensures compliance with industry best practices and organizational objectives.
Examples of Duties
The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.
- Supports the design, support, configuration, and installation of the county's LAN and WAN networks, non-cellular telephone services, network and telecom infrastructure, vendor support, departmental wireless technologies, monitoring, and reporting.
- Collaborates with and advises the Network Manager, Infrastructure colleagues, and IT Leadership to establish and execute timetables, resource allocation, and staff training initiatives.
- Partners with internal staff, vendors, and stakeholders to develop and implement advanced technical solutions for business challenges. Establishes and maintains strong relationships with vendors and supported departments to enhance operational efficiency.
- Oversees and ensures the implementation of corrective and preventive measures on existing systems to minimize downtime and prevent recurring issues. Leads efforts to maintain network and telecom systems at or above minimum viable standards.
- Facilitates cross-departmental collaboration to improve information sharing, integration, and translation, driving productivity and operational efficiency.
- Acts as a primary liaison between user departments and external entities, including ISPs, telecom providers, networking vendors, and governmental agencies, ensuring seamless communication and service delivery.
- Manages resources effectively within the constraints of the departmental budget, ensuring cost-efficient IT operations and investments.
- Oversees with the Network manager and IT Leadership the execution of Gaston County’s IT Business Continuity Plan, Incident Response Plan, and Disaster Recovery Plans, ensuring readiness and rapid response to disruptions.
- Engages proactively with vendors and stakeholders, including governmental agencies and ISPs, to assess, implement, and optimize technical solutions that enhance Gaston County’s adaptability and efficiency.
- Monitors and enforces IT service level agreements (SLAs) with vendors, ensuring system performance meets or exceeds established benchmarks.
- Develops, implements, and enforces policies and procedures to safeguard enterprise IT assets while maintaining the integrity, security, and privacy of sensitive information.
- Seeks and applies mentorship from supervisors and peers to enhance leadership, technical expertise, and overall job performance.
- Fosters a collaborative and professional team environment, promoting knowledge sharing and continuous improvement.
- Actively pursues professional development by attending training classes and seminars, applying acquired knowledge to enhance job performance and organizational impact.
- Takes initiative in identifying and executing additional responsibilities that contribute to departmental and county-wide objectives.
- Performs other duties as assigned.
Minimum Qualifications
Network Analyst II:
Graduation with an Associate's degree with five (5) years of experience in Information Technology or a Bachelor's Degree with three (3) years of experience is required.
Network Analyst III
Graduation with a Bachelor's Degree and seven (7) years of experience in Information Technology is required.
A combination of education and experience will be considered.
Preferred Experience And Education
- Preference given to qualified candidates with Extreme Network certifications or proven demonstrable Networking experience.
- CompTIA Network+, Security+, or equivalent certification in networking.
Additional Information
The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment
At Gaston County, we are committed to providing equal opportunity to all employees, job applicants, and members of the community we serve. We value diversity, equity, and inclusion, and we strive to create a welcoming and inclusive environment where everyone is treated with respect and dignity.
We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, disability, genetic information, veteran status, or any other status protected by applicable laws.
Gaston County will not sponsor applicants for work visas.
Full-Time employees are eligible for the total compensation package which includes:
- Health, Dental and Vision Insurance
- Life Insurance
- Flexible Spending Accounts
- Retirement Savings Plans
- Pension
- 401K (with 5% county contribution annually)
- Flexible Work Schedules
- Professional Development Opportunities
- Discounted YMCA Membership
Part-Time employees are eligible for certain benefits as a part of employment with Gaston County such as:
- Pro-Rated Sick and Annual Leave
- Professional Development Opportunities
- Local Government Retirement Plan
- Employee Assistance Program
Half-Time employees are not eligible for benefits.
To learn more details about the many benefits we provide view our Employee Benefits Guide.
Overall, if you are looking for a challenging and rewarding career with competitive compensation and a comprehensive benefits package, Gaston County is the place for you.
01
Which statement below best describes the highest level of education you have completed?
- High school graduate, diploma or the equivalent (GED)
- Associate degree
- Bachelor's degree
- Master's degree
- Professional degree
- Doctorate degree
02
How many years of experience do you have in Information Technology?
