IT Generalist

Grimes & Company • Westborough, Massachusetts, United States • 1w ago

Full-time

Description

About Grimes & Company

We are a well-established, Metrowest-based Registered Investment Advisory firm dedicated to delivering exceptional financial services and building meaningful client relationships with our wealth management clients. We are seeking an experienced IT Generalist to join our dynamic team.

IT Generalist Role

As the IT Generalist, you will collaborate with the firm’s IT Manager to perform a variety of tasks including end user support, systems management, network administration, and inventory management. The IT Generalist will be responsible for assisting the firm’s IT Manager in supporting the firm’s information systems and serving as the first point of contact for staff IT needs.

Key Responsibilities

Provide technical support to employees
Troubleshoot and resolve technical problems
Maintain and update systems and software
Monitor system performance and ensure uptime
Anticipate and report the cost of replacing or updating hardware
Manage user accounts and access permissions
Inventory management
Phone System Management
Review backup and security reports
Document technical processes and procedures
Project Management
On-site work required

Requirements

Education: Bachelor's degree in computer or information science
Experience: 3-5 years of experience supporting end users, networks and systems, preferably in financial services or similar industry
Communication: Excellent verbal and written communication and interpersonal skills
Team Player: Ability to work independently and as part of a team in a fast-paced, dynamic environment; willingness to assist other departments with projects and quickly grasp new technologies
Attention to Detail: Possess a high degree of attention to detail with strong problem-solving skills
Organizational Excellence: Strong project management skills with a proven ability to organize, multitask and prioritize in a deadline driven environment

Technical Expertise

Proficiency installing and configuring PCs and laptops running Windows operating systems
Troubleshooting hardware and software issues on end user devices
Device management using Intune or other MDM software
Azure, Active Directory, Exchange and Office 365
VPN, LAN, WAN setup, maintenance, and troubleshooting
Firewall configuration and management
Experience with architecture and implementation of storage solutions
Management of virtual environments such as VMware or Nutanix
Strong understanding of cybersecurity principles and practices, including threat detection and prevention
Proficient in scripting and automation using languages such as PowerShell or Python
Salesforce administration including familiarity with Apex Code and JSON files

Why Join Us?

Growth Opportunities: We invest in the professional development of our team members, offering training and career advancement pathways.

Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued and recognized.

Competitive Compensation: Enjoy a comprehensive compensation package that rewards your expertise and dedication.

If you are a highly motivated and results-driven IT professional ready to make a meaningful impact, we encourage you to apply. Join us in shaping the future of Grimes and in delivering an unparalleled experience to our clients and staff.