IT Systems Administrator
Location: Natick, MA
Reports to: Director of Product Development & IS Infrastructure
Join Our Team at ThinkLite Air!
Are you a highly skilled IT professional looking for a dynamic role where you can make a real impact? Do you thrive in collaborative environments where learning and innovation are valued? ThinkLite Air is seeking a Senior IT Specialist to work alongside our Director of Product Development & IS Infrastructure, providing technical expertise, problem-solving skills, and strategic support to help optimize our IT operations.
This senior-level position will take ownership of challenges, improve systems, and contribute to our company's growth. The ideal candidate is technical, detail-oriented, and a team player who enjoys learning, teaching, and working in a fast-paced, solution-driven environment.
Responsibilities:
Technical & Application Support
- Act as the escalation point for tier 1 & 2 support (both internal and client-facing).
- Diagnose, troubleshoot, and resolve complex IT and application-related issues.
- Manage and configure third-party and internally built applications to meet operational needs.
- Support integrations and automation tools such as Zapier, Monday.com, Pipedrive, and QuickBooks.
- Assist in developing and maintaining internal dashboards and reporting tools.
System Administration & Security
- Manage user accounts, permissions, and access rights for both internal and external users.
- Implement and oversee best practices for IT security, compliance, and data protection.
- Work closely with the Director to assess and improve network and infrastructure security.
Collaboration & Continuous Improvement
- Identify patterns in user issues and collaborate with development teams to enhance application stability, usability, and performance.
- Contribute to and improve knowledge bases, troubleshooting guides, and FAQs.
- Be proactive in suggesting and implementing new technologies to improve IT operations.
General IT Support & Operations
- Provide hands-on IT support for internal teams, including troubleshooting hardware, software, and network issues.
- Assist with system upgrades, software deployments, and IT project implementations.
- Work closely with the Director to improve overall IT strategy and operational efficiency.
Qualifications & Experience
- 2-5 years of experience in IT system administration (Linux), networking, and automation.
- Strong proficiency in troubleshooting IT network issues.
- Hands-on experience with docker and networking concepts (i.e., Layer 3, Subnetting, Routing, firewall, VLAN, and NAT).
- Familiarity with IoT security practices.
- Understanding of industrial protocols such as BACnet, Modbus, and MQTTs.
- Experience with scripting and automation tools (Bash, Python, or PowerShell).
- Skilled in data analysis and reporting using and building Microsoft Excel and Power BI templates.
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, GCP) and API integrations (SORIS & NORIS).
- Background in industrial automation, smart buildings, and IoT device management.
- Familiarity with advanced data analysis tools such as Docker, Azure ML, or Apache Spark.
Compensation & Benefits:
At ThinkLite, work is more than just a place—it’s an opportunity to grow, innovate, and make a meaningful impact. We are committed to providing an environment where you can advance your career, expand your skill set, and thrive professionally. Through collaboration, continuous learning, and a forward-thinking mindset, we push boundaries and embrace challenges as opportunities for growth. We believe that when you succeed, we all succeed. That’s why we offer competitive compensation and comprehensive benefits designed to support your professional and personal well-being.
Compensation: $80,000 - $90,000 plus quarterly/annual team and performance bonuses. Determined by related and relevant experience.
Benefits: Medical, dental, vision, HSA, 401(k), PTO, 11 paid holidays, mileage reimbursement, drinks and snacks, innovative purpose-driven colleagues to learn from and enjoy, and a great culture rooted in our core values - Unity, Excellence, Drive, Compassion, and Fun!
If you're looking for an opportunity to apply your skills, grow professionally, and make a difference, we’d love to hear from you!
About ThinkLite
We specialize in the design, development, and distribution of technology-based life science solutions for medical, commercial, and industrial applications. We apply industry-leading technology and innovation in collaborative ways to make the world safer, more sustainable, and less wasteful. Through our 3 divisions: ThinkLite Air, ThinkLite Grow and ThinkLite Energy, we enhance air safety in the workplace, increase horticultural & livestock yields in agricultural environments, and significantly reduce energy consumption & carbon footprint for organizations globally.
About ThinkLite Air
ThinkLite Air is a social impact organization with a mission to help define the standards for indoor air quality. Our integrated hardware and enterprise software solution leverages proprietary AI technology to autonomously detect and remove harmful airborne pollutants in real-time, making indoor spaces safer, healthier, and more efficient for smart buildings.
Our Values
Unity
“We achieve more when we collaborate and work together as a team.”
Excellence
“We deliver results and approach every challenge with the determination to succeed.”
Drive
“We demonstrate leadership by taking initiative, having the thirst to constantly improve, and being a source of inspiration to our team and our clients.”
Compassion
“We are kind and caring to everyone we encounter, while contributing to the community.”
Fun
“We celebrate and enjoy our wins, our work, and each other.”
How to Apply
If you want to join a team that is changing the IAQ industry, please submit your resume, cover letter, and any relevant materials for consideration.
Equal Opportunity Employer
ThinkLite is an Equal Opportunity Employer- by choice. We believe we are best equipped to help our employees, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity - unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
