Installation Technician

Single Digits • Charlotte, North Carolina, United States • 1w ago

Purpose/ Summary:

Primary focus will be installing and maintaining networks that provide wired and wireless connectivity, along with video and voice services to end users. The Installation Technician performs all tasks of deploying small to large scale network solutions for residential, municipal, and commercial Internet applications.

Job Duties/ Responsibilities:

Installation of firewalls, switches, routers, and access points.
Heatmapping of Wireless networks.
Interacting with customers in a clear and professional manner.
Collaborate with experienced team members to learn the skills and tasks to install, troubleshoot, and repair wired & amp; wireless HSIA, video, and VOIP hardware/software.
Provide excellent customer experience while maintaining a safe work environment.
Perform inventory of equipment onsite and update documentation.
Ensure that the highest quality of service is provided to promote superior customer satisfaction.
Adhere to company safety guidelines and requirements.
All other assigned duties and responsibilities not otherwise listed above.

Requirements

Job Requirements and Qualifications:

Education:

High school diploma or equivalent.

Experience:

Minimum of 1 year of relevant exposure with CATV, DirecTV (including residential single family and MFH2/D2 systems), DISH Network QAM, DOCSIS, Ethernet, Fiber, and Wi-Fi systems in an MDU/Hospitality/commercial environment.
6 months minimum previous experience working in the field or in an n-related environment.

Licenses, Certifications, and Screenings:

Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal and MVR checks.
Must have a valid driver's license with a clean driving record and up-to-date vehicle insurance.
Must pass annual criminal and MVR checks.
Upon hire and in the event of a work accident, must pass drug screen.
DirecTV SBCA certification training may be provided based on ability.
BICSI training may be provided based on ability. Specific manufacturer equipment training based on ability.

Knowledge:

Knowledge or interest to learn internet networking concepts and the related tools, including LAN/WAN/WLAN.
Knowledge or interest to learn commercial network and/or video distribution systems.
Ability to book own travel and complete electronic expense reports using online system.

Personal Attributes:

Strong interpersonal, and oral and written communication skills.
Must be technical, detail oriented, and customer focused.
Demonstrated ability to work in a fast-paced environment and meet goals.
Demonstrated ability to analyze and solve problems.
Highly organized self-starter who handles challenges, volumes of work, and pressure well.

Work Environment:

Available to work some weekends and/or evening hours.
Available to travel up to 100%.
Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
Ability to work at heights, off a ladder, and in confined spaces.
Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Lift hands frequently to reach above, below or at shoulder level.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
Sitting for long periods of time may be required.
Exposure to noise, fumes, electrical energy, and inclement weather conditions.

We are NOT currently sponsoring H1-B visas for this position.

*Single Digits does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.