The Position
SENIOR RISK MANAGEMENT ANALYST (SENIOR HUMAN RESOURCES ANALYST)
Join a collaborative team that cares as much about people and public servanthood as you do. The City of Ontario Human Resources / Risk Management (HRRM) Agency is seeking self-driven, motivated and talented human resources professional passionate about growing in a professional environment and playing an active role as a contributor to the rapid growth and development of the City, while playing a key role in assisting the City to establish its goal in becoming the Premier Community of the Inland Empire.
Our team seeks to work with enthusiastic individuals who will provide unique perspectives to finding innovative solutions to complex administrative and human resources issues. The Senior Risk Management Analyst position provides Risk Management professionals with the opportunity to plan and coordinate services related to health and safety, workers' compensation, and general liability in support of the City's goal to be the employer of choice and while providing supervision and coaching to assigned staff. This position is assigned to the Risk Management Division and works alongside several areas of Human Resources including labor relations, benefits, and position management. Projects and assignments will include overseeing the City's Workers' Compensation program and collaborating with the City's new third-party administrator, Athens.
The ideal candidate will possess outstanding analytical and supervisory skills with the drive to continuously assess and improve the efficiency and effectiveness of services provided; have the innate ability to take initiative and prioritize multiple conflicting demands in a high-pressure environment; demonstrate support for team efforts by readily accepting a variety of tasks, responsibilities, training opportunities and going the "extra mile.” The ideal candidate will also have exceptional communication and interpersonal skills with along with being resourceful, adaptable and able to anticipate, exhibiting problem solving skills leading to sound judgment and quality decisions; and will be passionate about the field of risk management and human resources. The successful candidate will be a model for the City's Approach to Public Service – Commitment to the Community, Achieving Excellence Through Teamwork, and Doing the Right Thing the Right Way – and emulate the qualities of a
5 Tool Player – Leader, Thinker, Operator, Communicator, and Public Servant.
The Following Procedures Will Apply
- The City of Ontario reserves the right, if necessary, to accept only the first 100 applications from applicants that meet the minimum qualifications.
- Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
THE HUMAN RESOURCES/RISK MANAGEMENT AGENCY
The Human Resources/Risk Management Agency is a team of dedicated, talented professionals eager to contribute to and support the on-going growth and evolution of the City of Ontario’s workforce and community.
Divisions
Service Teams - Risk Management - Benefits and Class & Compensation - Administration
- Agency Mission: Build a world class team by connecting people to purpose.
- Vision: To be the premier employer in the Inland Empire while providing proactive service to our community and workforce.
- Core Values: Accountability; Collaboration; Empathy; Equity, Diversity & Inclusion ("EDI"); Integrity and Resiliency.
- Expectations: Agility, Continuous Learning, Innovation & Creativity, Leadership, Meaningful Communication, Teamwork, Service Excellence and Quality Results.
- Strategic Plan: Build a reputation for the City of Ontario as the Employer of Choice in the Inland Empire through excellence in employee engagement, recruitment and retention. Modernize Human Resources / Risk Management policies, processes and systems for operational effectiveness, future flexibility and enhanced user experience.
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario is proud to have the reputation of being a progressive City, providing solid leadership to its citizens and business community. The City provides a full range of services to the community including Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works, and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,500 FTE diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City’s vision for the future is very exciting, and we foresee tremendous growth within the year(s) to come. We invite you to learn more about the City of Ontario by reviewing the City’s website. A few useful links are listed below, including a link to the City’s 2024 State of the City video.
2024 State of the City (Video link)
The Ontario Plan (The City’s Comprehensive Business Plan for Development)
Smart Ontario (Information about recent City projects)
Downtown Ontario (What to do in Downtown Ontario)
Examples Of Essential Functions
The
Senior Risk Management Analyst typically performs the following essential functions:
- Plans, supervises, directs the work of staff including work assignment, employee selection, performance evaluations, employee development and disciplinary action.
- Researches issues, prepares statistics, and provides analysis and recommendations related to workers compensation claims and general liability claims and other risk management programs.
- Performs professional-level support and analysis in coordinating and performing functions of the City’s Risk Management programs including but not limited to workers’ compensation, claims management, certificate of insurance review, insurance and risk assessment, loss prevention, safety programs, department of transportation (DOT), employer pull notice (EPN) program, and related work as necessary.
- Researches and assesses claims related to the City's third-party administrator including tracking and recommending alternative solutions to claims.
- Conducts and assesses safety inspections, investigations and provides recommendations including following Occupational Safety and Health Act (OSHA) regulation requirements.
- Provides daily monitoring of workers' compensation claims and liability claims, including interaction with claimants and the claims team from the City’s Third-Party Administrator.
- Reviews and authorizes recommended case management strategies.
- Conducts periodic Interactive Process Meetings with employees to monitor their progress and their ability to return to work.
- Oversees claims management and Interacts with management personnel in various City departments regarding injured employees and modified duty programs.
- Administers disability retirement documents for processing to be submitted for further review and approval from CalPERS.
- Monitor workers' compensation claims for trends and potential workplace practice changes and reports such to management personnel.
- Coordinates workers' compensation temporary disability payments with Payroll and the City’s Third-Party Administrator.
- Report incidents to Cal/OSHA as required by law.
- Leads monthly meetings to review outstanding claims.
- Assists in the development of various Risk management programs including workers' compensation, safety, certificates of insurances, litigation, liability and subrogation, DMV and DOT.
- Assists with the development of Standard Operation Procedures.
- Performs related duties as assigned.
Other duties performed by the Senior Human Resources Analyst include:
- Performs a wide range of professional level responsibilities for any combination of assigned human resources program and services; anticipate and resolve highly complex human resources issues and projects with minimal direction.
- Coordinates large and complex projects and assignments; delegate tasks as needed to complete those projects, and follow-up with assigned staff to ensure they have the resources and training needed to complete the projects; ensure tasks are completed in a timely manner.
- Meets with agency and departmental representatives to review human resources needs and concerns: discuss staffing requirements and employee development goals.
- Conducts recruitments and administers selection processes. Develops innovative marketing and recruitment plans, including for hard-to-fill positions; analyzes job requirements and develops screening and testing methodologies. Conducts the more difficult recruitments for sensitive or high-level positions; resolves disputes regarding selection decisions.
- Assists with Human Resources Information Systems(HRIS); writes queries and reports; analyze current processes and recommends improvements; works with information technology staff to implement new and revise systems; coordinates development and implementation of new or updated systems.
- Recommends, develops and implements human resources policies and procedures; prepares memoranda of understanding and compensation and benefit profiles; interprets and explains policies and procedures to applicants, employees, managers, supervisors and designated personnel.
- Conduct and/or oversee investigations of complex grievances, discrimination complaints, allegations of misconduct and employee performance issues; make recommendations for appropriate actions; prepare required documentation and responses.
- Researches issues, prepares statistics, and provide analysis and recommendations related to equal employment opportunity, air quality compliance, labor relations, strategic initiatives and other human resources programs.
- Coordinates Citywide training programs with outside consultants and/or in-house instructors; conducts training of city staff on human resources related topics; and tracks training programs and activities.
- Analyzes and processes requests for leaves of absence, reasonable accommodation and disability retirement; conducts interactive process meetings; and coordinates and resolves complex issues regarding extended leaves and the integration of accrued leave, disability programs and workers’ compensation benefits.
- Administers employee benefit programs, including medical, dental, life, vision, flexible spending accounts, deferred compensation, disability insurance plans, and CalPERS Retirement plans; oversees and/or coordinates annual open enrollment for benefits; coordinates and implements health and wellness programs.
- Oversees, reviews and/or coordinates the processing and filing of new hire forms, personnel transaction forms, and the administration of personnel files.
Qualification Guidelines
Education
Bachelor's degree from an accredited college or university in Human Resources Management, Risk Management, Organizational Development, Public Administration, Business Administration, or a related field.
Experience
Four years of increasingly responsible professional experience in a variety of areas related to human resources administration or risk management.
License
A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.
Desirable
Two (2) years of
recent supervisory level experience risk management or workers compensation. Master's Degree in Human Resources Management, Risk Management, Public Administration, Business Administration, or related field. Any risk management related certifications and/or previous work experience with a government agency is highly desirable.
Supplemental Information
How To Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Supplemental Questions: To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions: If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages here www.ontariocityemployees.org.
Employees in this classification are under the Specialized Confidential Employees Compensation and Benefits Profile. For a list of benefits for Specialized Confidential employees please click here 2024 CON, SCON, and MCON Benefit Summary.
01
INSTRUCTIONS: The information on your application and the following supplemental questionnaire will be used in the evaluation of your qualifications. Detailed responses should be provided in order to ensure that your qualifications are properly considered. If the item does not apply, please enter N/A. By continuing you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
- I understand the above statement.
02
Which of the following best describes your highest related level of education completed from an accredited college or university in Human Resources Management, Risk Management, Organizational Development, Public Administration, Business Administration, or a related field? Note: Please make sure to provide your education information in the Education section of your application. Information provided in this section will be used for qualification purposes, please make sure to fill out all line items.
- High School Diploma or Equivalent
- Some College Coursework, No Degree
- Associate's Degree
- Associate's Degree and additional coursework
- Bachelor's Degree
- Bachelor's Degree and additional coursework
- Master's Degree
- Master's Degree and additional coursework
- Doctorate Degree
- Doctorate Degree and additional coursework
- None of the Above
03
All appointments to this position are required to provide proof of completion of the listed education requirements. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degrees/Certifications. This must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative conducting the reference check. Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification If you require clarification on this requirement, please call the City of Ontario Recruitment Team at (909) 395-2035. Please indicate that you have read the statement above by selecting "Yes."
04
Please indicate your FULL years of experience related to professional level human resources experience in any of the following areas:
- Recruitment And Selection
- Classification And Compensation
- Benefit and Wellness Program Administration
- Payroll Administration
- Worker's Compensation Administration
- Risk Management
- Labor Relations
- Performance Management/Discipline
- Four or more years
- Three years, but less than four years
- Two years, but less than three years
- Less than two years
- No experience
05
Please select the areas in which you have increasingly responsible and technical Risk Management experience:
- Workers' Compensation
- Safety and Compliance
- Training and Development
- OSHA Reporting
- General Liability Claims
- Contacts and Insurance Requirements
- N/A
06
Please explain your increasingly responsible risk management experience, highlighting the areas selected in the question above. Include the name of the employer, years of experience with each program area and your specific job duties related to the requirements of a Senior Risk Management Analyst. Please be specific in your response. If no experience, please type "N/A".
07
Please select the areas in which you have increasingly responsible and technical Human Resources experience:
- Labor Relations
- Investigations
- Performance Management
- Classification and Compensation
- Benefits Administration
- Disability and Leave Management
- CalPERS Retirement
- Recruitment and Selection
- Training and Development
- N/A
08
Please explain your increasingly responsible human resources experience, highlighting the areas selected in the question above. Include the name of the employer, years of experience with each program area and your specific job duties related to the requirements of a Senior Human Resources Analyst. Please be specific in your response. If no experience, please type "N/A".
09
Please use the space below to describe your lead or supervisory experience. In your response, include the number of years of related experience as well as related duties.
10
Do you currently possess a California Class C Driver's License and an acceptable driving record?
11
Do you now, or have you in the past worked with a local, county, or other government agency?
