• Systems Administrator administers and supports daily operational requirements of computer network systems including workstation, file servers, and web servers.
• Installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation.
• Cyber WorkForce (CWF) directives are maintained and up to date with respect to certifications
• Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services.
• Lead Systems Administrator trains staff on software applicable to their position, assists customers with information technology, monitors system configuration (hardware and software), and provides instruction on computers and applications.
• Answering questions about installation, operation, configuration, and customization.
• Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
• Software support includes, but not limited to Windows and Linux/Unix operating systems, Microsoft Office Suite, and various specialty engineering and scientific development tools.
• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Maintain and develop IT related procedures required to support the organization.
• Support also includes working with the organizations Information Systems Security Officer (ISSO) for achieving system accreditation.
• Provide recommendation to future IT needs of the organization.
• Maintain data files and monitors system configuration to ensure data integrity.
• Assist in the preparation of a monthly progress and status report.