M365 System Admin

SBS Creatix • St Louis, MO, US • $80k - $100k / year • 2d ago

Required

Administering Microsoft Teams, Teams Rooms
Teams Direct Routing and Operator Connect PSTN technology
Troubleshooting call quality issues using MS Call Analytics, CQD
Troubleshooting call failures in a Teams Direct Routing and Operator Connect environment
Configuration of Resource Accounts, Auto Attendants and Call Queues
Troubleshooting Teams phone and headset issues
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
4+ years of related experience
Must be committed to incorporating security into all decisions and daily job responsibilities
Strong knowledge and proficiency in providing support and administration of Teams and Teams Rooms
Strong knowledge and proficiency in providing support and administration of Teams Operator Connect and Direct Routing technology
Experience troubleshooting call quality issues using MS Call Analytics, CQD
Experience troubleshooting call failures in a Teams Direct Routing and Operator Connect environment
Familiarity with configuration of Resource Accounts, Auto Attendants and Call Queues
Experience troubleshooting Teams phone and headset issues
Experience with Microsoft 365 cloud and internal environments
Experience investigating, diagnosing, and resolving complex issues without known solutions
Professional communication abilities, both written and verbal
Ability to work in a fast-paced, high demand and challenging environment
Create and publish documentation of knowledge resulting from investigative and support activities for future occurrences
Leverages own technical expertise, peer engineers, knowledge articles, and other internal tools to provide the most effective solutions to customer issues
Perform task automation, identify and implement process improvements
Provide support during normal business hours with flexibility to participate in after-hours work, major problem management, and an on-call rotation

Preferred

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or commensurate experience
Experience with AudioCodes phones
Experience with ATT API Marketplace
Experience managing and supporting analog gateways and associated cabling/connections
General understanding / knowledge of scripting (i.e. command line, PowerShell, etc.)
Splunk experience a plus
Working knowledge of JIRA

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