Summary/Objectives
The Senior Systems Engineer will be responsible for working in conjunction with Managed IT staff to manage and maintain customer networks. They will work with the Project Manager to ensure project tasks are completed as assigned, they will partner with Technical Account Managers to ensure customer needs are addressed (both current and future), they will act as a point of escalation for both the engineering team as well as service tickets, they will also help research and implement new solutions to add to RJ Young’s technology stack. Additionally, a Senior Systems Engineer will perform as a contributing member of the Engineering Team to ensure customer networks are secure and functioning at target performance standards and reliability.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides technical support to customers and internal staff via phone, email, and remote support based on assigned trouble tickets and project tickets.
- Creates, updates, and maintains excellent documentation and notes within the PSA tool and other appropriate systems to ensure efficient access to time critical information and changes.
- Works with Engineers, Technical Account Managers, and Management with proactive suggestions to changing technology or updates.
- Assists with training internal staff through documentation of new technologies and policies.
- Partners with customers to help ensure their environments have strong security postures and have a roadmap for future considerations.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, and other various technologies.
Physical Demands
- Must be able to life 25 - 50 pounds.
- Must be able to move lightweight equipment (Servers, PCs, mounts).
Position Type/Expected Hours of Work
- Full-time: M-F; 40 hrs/week
- The nature of the type of work may require some nights and weekend work depending on the customer downtime requirements
Required Education and Experience
- Bachelor’s degree in computer science or related degree and/or 7+ years of related experience
- Proven experience in planning, deploying and supporting all the following:
- Server applications, operating systems (Windows, Linux, Mac, etc.) and virtualization (VMware, Hyper-V, etc.)
- Network protocols and IP scheme design
- Infrastructure devices and appliances: Firewalls, Routers, switches, and security
Preferred Education and Experience
- CompTIA A+, Network+, Server+, Security+ etc. desired
- Cisco, HPE, Sophos, Fortinet, Dell, Synology, StorageCraft, and other industry manufacturer certs desired
- MS 365 experience a plus
- ConnectWise experience a plus
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
