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Junior IT Technician (Help Desk)

Endodontic Practice • Brentwood, Tennessee, United States • 4d ago

Job Details

105 CONTINENTAL PLACE SUITE 300 - BRENTWOOD, TN

Full Time

High School

Up to 25%

Information Technology

Description

Excellent IT Help Desk Opportunity! Join Our Team as a Junior IT Technician!

About Us: Endodontic Practice Partners (EPP) is a nationwide partnership of private endodontic practices focused on patient care, clinical quality, and nationwide growth. We empower our practices to keep their individuality and achieve their goals by providing the expert business resources and support to achieve their vision. Our team is passionate about innovation, integrity, and collaboration. We are currently seeking a detail-oriented and motivated Accounts Payable Specialist to join our vibrant office in Brentwood, TN.

Job Overview: The Junior IT Technician provides IT support for onsite and remote employees. Works help desk queues and ensures that tickets are resolved in a timely manner. Gathers information, opens tickets and performs troubleshooting steps to resolve issues in a timely manner. Helps to maintain current systems including installing hardware/software and/or replacing equipment. Supports medical record conversions of new and existing practices.

This is an onsite position, requiring presence in the office Monday through Friday 7am to 4pm. Occasional weekend work may be required.

Junior IT Technician Key Responsibilities:

Report to the IT Manager, receiving general guidance with limited daily supervision.

Actively monitor and work help desk queue and ensure that issues are resolved in a timely manner.

Provide maintenance of the desktop and mobile environment by analyzing requirements and resolving issues.

Install, test, and configure new workstations, software, peripherals and mobile devices.

Assist new hires with onboarding setup and training.

Coordinate efforts with other members of the IT Department to ensure all tickets are resolved in a timely manner.

Attend medical record conversion projects throughout the EPP footprint (travel required).

Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer:

Competitive salary
Comprehensive health, dental, and vision insurance
Options for health savings and flexible spending accounts
401(k) plan with company match
Life & disability insurance
Paid time off and holidays
Professional development opportunities
Friendly and supportive work environment
Convenient office location with modern amenities

Qualifications

Junior IT Technician Qualifications:

Education:
- High School diploma
- College Degree preferred
- Preferred certifications include CompTIA A+. Networking+, but are not required

Experience:
- Minimum of one year of experience in a technical support, helpdesk or network support position.
- Multi-site Endodontic/Dental/Healthcare Help Desk experience preferred.
- Windows 10/11, Microsoft Office products, Windows Server, Active Directory, Office 365
- Help Desk tracking software
- Basic networking skills required with advanced networking skills a plus

Necessary skills/abilities:
- Must be customer focused and provide excellent customer service. Ability to gather requirements from customer, provide status updates, and solve customer issues in a timely manner.
- Ability to self-start and work autonomously or with teams
- Ability to assess and prioritize workload
- Ability to troubleshoot equipment problems
- Ability to successfully train associates
- Ability to communicate clearly and concisely through written and verbal communications to staff and users
- Must be able to travel up to 20%.

If you are ready to take the next step in your career and join a dynamic and growing company, we would love to hear from you! Please submit your resume and complete your application.

Endodontic Practice Partners LLC is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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