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GCI's Access Engineer I will provide engineering design and implementation services necessary to support the company’s Access Engineering, operating groups, and Technology Solutions management. Provide expertise in the design specifications, implementation support, operational analysis, systems administration escalations, configuration, management, troubleshooting, project management support, and performance tuning with a focus on the underlying network infrastructure. Implements Internet, MPLS, DOCSIS, DPoE, and access engineering technologies, complex security network solutions, utilizing wide area and local area facilities and equipment such as routers, switches, Access routers, CMTS's, DAA, cable modems, firewalls, and IP transport.
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| ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: |
- Analyze requirements, finalize design to specifications, and implement solutions for new services and enhance existing IP products.
- Engineering estimates and installation packages
- Platform troubleshooting and problem escalation support.
- Lab certifications and acceptance of hardware and software
- Evaluate and test future, new technologies.
- Lifecycle network and equipment management planning and execution
- Mentor junior engineers / network administrators and stay current with developing technology.
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| COMPETENCIES: |
- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts. Guide development teams in a manner that creates success and allows for future self-sufficiency. Foster innovation and promote teamwork.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Build and maintain effective working relationships with leadership, peers, customers, and vendors.
- COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
- RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
- Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel).
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Level Definition
Position Title: Access Engineer I
Grade: E05
Additional Job Requirements:
This is an entry level position within the network engineer discipline. Must be competent at performing engineering calculations for further review by senior staff. Completes tasks on time and within budget. Assist in the design of solutions, plan growth, and successfully facilitate engineering projects within the Access Engineering group, focusing primarily on HFC and access technology platforms.
- HFC and PON network design - engineering estimates, configuration, and implementation of DOCSIS or Access technology equipment.
- Basic network engineering analysis and design and defining engineering standards.
- Support HFC and/or access technology platform growth.
- Platform troubleshooting, problem escalation support, platform NMS reporting support.
- Lab certification and acceptance of both hardware and software, lab design and test plan documentation.
- Short term capital and operational budgeting support.
- Basic project management related tasks in support of network growth.
Additional Competencies:
- Basic understanding and practical design experience of HFC based networks and access technologies including DAA
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- Basic understanding of Cable Labs Packet Cable standards
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- Basic understanding and familiarity with ARRIS and/or Cisco CMTS’s in both configuration and troubleshooting
- Basic understanding and familiarity with R-PHY and/or R-MAC DAA
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- Basic experience with Cisco/Nokia/Vecima internet/PON equipment
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- Demonstrated and practical experience in IP network design
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- General familiarity in IPv4 addressing and subnetting
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- Basic understanding of IPv6 addressing
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- Analytical and network modeling skills involving HFC & access technology-based platforms
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- Basic understanding of IP routing protocols such as ISIS, OSPF, and EIGRP.
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- Familiarity with common OSP / HFC terminology, components, and RF design
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- Demonstrated practical experience in design of ethernet networking topologies
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- Basic understanding of DOCSIS and internet provisioning systems
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- Basic knowledge of Unix/Linux operating systems
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Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Bachelor’s degree in Computer Science, Electrical Engineering, Mathematics, Physics, Telecommunications, or relevant field. *
- Minimum of one (1) year experience in IP network design and implementation, DOCSIS, access technology network engineering or related background. *
Preferred:
- Cisco CCNA, Nokia NRS I, SCTE DOCSIS Engineering Professional.
- Cisco CCNP, CCIE, CISSP, Nokia NRS II, or project management PMP.
- Other telecom industry or job specific certifications.
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| Required at ALL Levels |
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DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.
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| PHYSICAL REQUIREMENTS and WORKING CONDITIONS: |
- Work is primarily sedentary, requiring daily routine computer usage.
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
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The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
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| Diversity, Equity, and Inclusion: : At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. |
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EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
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DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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| All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. |
