Windows & Cloud Systems Administrator
Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.
POSITION SUMMARY:
Design, deliver, install, maintain and support IT systems including O365, VMWare, Windows Server, Azure/AWS, Exchange, Citrix and Microsoft Windows Desktop. Working knowledge of networking, center systems and hardware installation. Key areas include Exchange email, Active Directory, Citrix and systems monitoring. Work closely with IT staff and business units. Participate in on-call rotation for systems issues and questions.
DUTIES AND RESPONSIBILITIES:
CLOUD SYSTEMS
- Office 365 administration
- Effectively set up new hires, process terminations and change access as needed
- Track and report licenses used to ensure adherence to corporate plan structure
- Monitor Microsoft ID protection reports and take necessary action to remedy risks
- Manage user access audits and partner with external auditors to review security compliance
WINDOWS SYSTEMS
- Knowledge and applied use of desktop workstation operating systems and applications
- Demonstrated prior experience with server class hardware and operating systems; VMWare, Azure/AWS, Windows Server, Linux, Citrix, Veeam
- Proactively identify root cause where appropriate and work to mitigate cause and business impact
BUDGETING & FORECASTING
- Compile information to create annual budgets for companywide maintenance agreements, software subscriptions and outside services
- Forecast monthly center and corporate Windows and Cloud Systems expense
- Effectively manage millions of dollars in annual IT spend
PROJECT ADMINISTRATION & SUPPORT
- Develop and maintain project plans; outline steps and timetables for projects, resource planning and standard operating procedures
- Complete project status reports on time
- Provide task level detail for project plans
- Install, configure, validate, test and implement systems technology
- Assist in procurement of hardware and/or software and services needed to complete projects
CONTRACT REVIEW
- Engage with initial work for renewals or new contracts
- Perform review of contracts to verify rates, service and coverage options
- Submit contracts to manager for legal department and IT leadership review and approval
SYSTEM PERFORMANCE & PRODUCTIVITY
- Engage in evaluating existing environment and infrastructure to improve productivity, uptime and reduce expenses
- Implement change for efficiencies, reliability and security to meet business needs
- Participate in system monitoring and performance management
- Monitor systems capacity, analyze and participate in forecasting and recommendations
- Participate in setting the standard for IT architecture specifications, defining future direction and gap remediation
CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING
- Participate in department on call support rotation
- Support center and corporate users by resolving daily support incidents
- Maintain effective ongoing dialog with management to consistently communicate issues and plans
- Prepare and maintain documentation, IT inventory, various reports and service requests
- Manage personal growth to enhance technical expertise
- Perform other duties and special projects as assigned
- Perform analysis, troubleshooting and resolution for a variety of technical problems in areas including software, hardware, databased, networking, telecommunications, servers, security and cloud
- Understand and effectively address critical service level impacting events and their recovery process to minimize business impact
TECHNICAL SKILL ADVANCEMENT
- Actively seek out learning opportunities in new technologies, programming languages and database systems
- Develop methods for applying new technologies into the IT environment
- Participate in software development and the development of procedural standards
- Be actively aware of new software or hardware that would advance the business
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
- Bachelor’s degree in information technology is desired or equivalent experience
- 2-3 years prior computer programming or related experience with cloud-based and windows-based applications
- Able to take direction, prioritize work and manage multiple activities simultaneously
- Able to work independently and as part of a team
- Able to communicate across all levels of the organization both in business areas and within IT
- Able to work under the pressure of service interruptions or tight deadlines
- Able to respond positively to changing and fluid priorities
- Willing to share knowledge and experience with other members of the team
- Strong analytical and problem-solving skills
- Attention to detail
- Solid planning and organizational skills
- The following skills are desirable;
- VBScript, Perl, PowerShell, XML, Bash, VI
- Microsoft Office 365 products and services
- Network architecture and hardware; modems/routers/switches/AP/ethernet
- Office equipment support; phones/printers/scanners/fax/PCs/laptops/monitors
- Configuration and support of FTP/SFTP servers
- Development and support of batch jobs and schedules
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
- Able to be flexible in work schedule as support for systems is required
- Able to participate in on-call rotation for system issues and questions that occur outside of normal office hours
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Able to lift 10 to 20 pounds
- Able to work overtime and normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage
- Able to travel independently to support Company objectives and personal development
Benefits and Perks:
- Paid personal & vacation time
- Energetic environment
- Flexible schedule
- Paid mileage
- Paid holidays
- 401K plans
- Affordable medical and dental benefits are available on the 31st day of employment
- Employee assistance program
- Company sponsored discounts on many useful items and services
- Professional training
- Yearly performance reviews
- Rewards and recognition for outstanding performance
- Opportunity for growth and promotions within the company
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
