IT Systems Administrator
MUST reside in Michigan and able to work onsite regularly. NOT eligible for relocation; A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position.
Role Overview:
The IT Systems Administrator acts as the primary point of contact for technical support, troubleshooting, and resolving hardware, software, and network issues. The role requires excellent problem-solving, communication, and customer service skills to ensure smooth operations and user satisfaction.
Key Responsibilities:
-
Technical Support: Address IT issues via email, chat, phone, or in person. Diagnose and resolve hardware, software, and network problems, escalating complex cases as needed.
-
User Assistance: Provide clear guidance to end-users, ensuring positive customer experiences and timely issue resolution.
-
Ticket Management: Record and manage IT support requests, ensuring proper categorization, escalation, and resolution tracking.
-
Setup and Configuration: Handle onboarding/offboarding processes, set up and maintain devices, manage user accounts, and support software installations (e.g., Microsoft 365).
-
Documentation: Maintain and update troubleshooting guides and technical documentation for future reference.
-
Monitoring: Proactively monitor system alerts and ticket queues, addressing or escalating issues as necessary.
Qualifications:
-
Education: Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
-
Technical Skills: Proficiency in Windows/macOS, Microsoft Office Suite, and common hardware/software troubleshooting.
-
Certifications (Preferred): CompTIA A+, ITIL Foundation, or similar.
-
Additional Skills: Familiarity with ticketing systems, basic networking, and Active Directory.
Preferred Experience:
- Remote support tools, MDM, basic scripting (e.g., PowerShell).
- Knowledge of VPNs, IP troubleshooting, and file-sharing systems.
Work Conditions:
- Ability to lift equipment (up to 25 lbs).
- May require occasional shift work or on-call support.
Additional Notes:
Candidates must have U.S. work authorization and cannot engage through C2C or third-party arrangements.
Join Our Team
At NuTechs, we are always looking for talented IT Professionals to meet the needs of our employer partners. Whether you are looking for a short term project or a long term opportunity, we are here to help.
If you specialize in the areas below, please submit your resume:
Application DevelopmentSoftware & Application IntegrationDatabase Development & AdministrationNetwork & Infrastructure Design | Systems AdministrationHelp Desk ServicesERP ImplementationWeb Development
Why Choose NuTechs? NuTechs is EMPLOYEE friendly!!!
NuTechs is a diversified technical recruiting firm and our passion is helping our client building exceptional teams, and assisting candidates with educated career moves. We take time to understand what is important to our clients and candidates as they build their teams and careers. After all, a happy candidate leads to a happy client.
