IT Technician
Job Specific Duties and Responsibilities
- Ensuring proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems
- Providing quality level I support for users with a high degree of customer satisfaction, technical knowledge, and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
- Utilizing ConnectWise Manage for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
- Assisting in developing and documenting improvements to current processes, creating/updating SOPs
- Assists and completes onboarding of new team members
- Participates in IT related projects and development
- Working with the IT Specialists and other IT personnel, assists with stocking and deployment of information technology hardware/supplies for productivity and performance
- Helps troubleshoot systems and hardware issues to maintain productivity within the organization
- Performs other related duties as required and directed
Education/Qualifications
- Associates / Bachelor of Science - Information Technology preferred or equivalent experiences in IT support functions
- CompTIA A+ / CompTIA Network + preferred
- 2-4 years IT Technical Support experience including a general understanding of WAN/LAN/Wireless networking concepts
- General understanding of Cyber Security fundamentals
Knowledge, Skills, and Abilities
- Active Directory hybrid environments (on-prem & Azure AD)
- Microsoft 365 applications (Outlook, Word, Excel, etc.)
- Hardware support (laptop, desktop, tablets, mobile devices)
- Experience supporting audio/video and video teleconferencing equipment a plus
- Excellent interpersonal skills, both verbal and written
- Highly effective communication habits
- Strong organizational skills
- An ability to work both independently and within a team to resolve complex information technology issues throughout the workplace.
- Must be comfortable in a fast-paced, dynamic environment, and be able to handle multiple tasks simultaneously
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position. In addition, NO C2C or 3rd parties please.
