System Administrator
Must be Local to Tampa Bay
Occasional onsite when needed

Job Summary:

We're seeking a skilled System Administrator to provide exceptional support to our end users. As a critical member of our team, you'll handle escalated service requests, develop solutions for network, desktop, and server problems, and proactively recommend improvements. If you have a passion for troubleshooting and a talent for communication, we'd love to hear from you!

Responsibilities:

Provide top-notch support for escalated service tickets
Collaborate with clients to resolve technical issues
Analyze existing systems and user needs to recommend and implement improvements
Configure and support internal and external customer networks
Develop, maintain, and implement system configurations, applications, security, and network solutions
Troubleshoot network performance and coordinate with the NOC team
Recommend upgrades, patches, and new applications and equipment
Maintain accurate records of completed work and create support documentation to enhance future troubleshooting
Participate in special projects, including new customer onboarding, cloud migrations, and other initiatives

Requirements:

5+ years of recent experience in computer, server, and network troubleshooting
Strong technical expertise in network and cloud technologies (troubleshooting and installation)
Desired certifications (e.g., MCP, MCSA, CCNA, or similar)
Excellent problem-solving skills and ability to effectively troubleshoot technical issues
Moderate to advanced knowledge of current Microsoft desktop and server operating systems, SQL, Exchange, SharePoint, and other server applications
Exceptional customer service skills with strong written and oral communication abilities
Ability to participate in an on-call rotation for after-hours support

What We Offer:

A dynamic work environment that fosters growth and learning
Opportunities to work on diverse projects and technologies
Collaborative team environment with a passion for innovation
Professional development and growth opportunities
Competitive compensation and benefits package

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System Administrator