Responsibilities

Compass Intervention Center has been providing psychiatric services in Memphis, Tennessee for 29-years. Compass Intervention Center is a 108-bed, free-standing facility that treats children and teens, ages 12 to 17 for Residential and Acute patients; ages 10 to 17 for our Outpatient Programs struggling with a psychiatric, substance abuse or dual diagnosis disorder. It is the only TRICARE®-certified residential treatment facility in Memphis, Tennessee.

We are dedicated to providing age-specific programs to address the needs of children, preteens and teens with a wide variety of psychiatric illnesses, behavioral problems and substance abuse issues.

Our treatment programs focus on youth and families struggling with emotional, behavioral, and chemical dependency issues. We provide specialized, individual treatment to help every patient achieve a positive outcome and improve relationships.

Website: https://www.compassinterventioncenter.com

Job Summary

As the Risk Manager the main responsibility is the oversight of the UHS Risk Management TERM Program. The Risk Manager reports directly to the Chief Executive Officer with dotted line reporting to the Corporate Risk Manager. The Risk Manager meets personally with the Chief Executive Officer on a periodic basis. Detailed responsibilities are outlined below.

Essential Job Functions

Responsibility I: Risk Identification and Evaluation

Ensures appropriate and timely reporting of occurrences by maintaining Incident Reporting system and enters incidents into the MIDAS Database.
Collects and screens all reports.
Analyzes and trends data
Identifies actual and potential risk situations and facilitates the determination of causative factors
Refers occurrences for follow‑up to appropriate department or medical committee; ensures that all Level III/IV events are referred to the Peer Review Committee
Receives immediate and concurrent reporting of adverse patient outcomes identified by the PI process
Performs risk surveys and inspects patient care areas in concert with hospital's safety (EOC) program committee objectives
Reviews reports on facility and equipment to assess loss potential
Receives and investigates reports of product problem to determine appropriate response and establish record keeping responsibilities. In the event of patient injury, established direction from Corporate Risk Management in the appropriate action for defense strategy
Receives information (verbally or formally) from facility staff regarding patient events which may lead to a claim.

Responsibility II: Risk Reduction

Networks with department managers to implement system changes aimed at optimally reducing or eliminating causative factors.
Interfaces with Performance Improvement Director specific to provision of patient care, and assessment of quality data
Networks with medical staff to ensure active involvement and participation in risk identification, risk analysis and risk reduction/loss prevention problem solving and program development designed to benefit the clinical aspects of patient care and safety
Interfaces with the Patient Advocate specific to patient complaints and assesses/recommends action, on those, which may be a source of potential litigation.
In conjunction with hospital administration recommends actions when possible to resolve with patient and/or family any grievances against hospital perceived as potential liability claims.
Refers policies that present particular risk in relation to previously identified problems to Corporate Risk Management
Identifies particular practices having legal connotations to target planning of preventive and corrective measures
Assesses liability and probability of legal action
Is available to resolve treatment issues, including patient refusal of treatment, consent issues, HIPPA violations, AMA's, etc. under direct supervision of Administrator, Corporate Legal Counsel, and Corporate Risk Management

Responsibility III: Contract preparation

Assists, as needed with contract review. Clinical contracts should contain the following:

Indemnity - Hold harmless/Indemnification language is addressed in contracts i.e. Contractor agrees to indemnify/hold harmless against loss

Adequate Insurance Coverage

Safety Provisions

Compliance with facility policy and procedure

Copies of certificate of insurance listing the liability policy in force and amount of coverage are on file and current

Organization is identified as an additional named insured and/or certificate holder, wherever possible/appropriate

Responsibility IV: Claims Management

Notifies the Corporate Risk Manager of all Level III and IV events and completes a Adverse Event Report (AER) for all Level III/IV events in Enterprise and submits the PCR for review by the Corporate Risk Manger
Assists the Corporate Risk Management as needed to intervene, document and assist in the investigation of all claims.
Coordinates investigation of claims within the facility:
Directs in‑house claims investigation.
Preserves all pertinent information (medical record, x-rays, equipment, lab/pathology specimens, relevant reports/policies and procedures)
Facilitates early reporting
Establishes early control of situation
Assists in obtaining materials for attorneys
Maintains all legal case files and ensures maximum protection and discoverability
Upon receipt of any letters of representation, notices of suit, summons and complaints or official communication from plaintiff’s counsel or from patients acting as their own counsel, notifies the corporate risk manager and corporate claims manager
Coordinates with and assists attorneys as they interface with the facility and employees and serves as the facility representative in assisting attorney’s in investigation of claims and preparation of defense.
Advises Business Office of actions consistent with directions from Corporate Office for unpaid accounts involved in litigation

Responsibility V: Loss Control and Prevention

Participates in facility Environmental Safety Rounds for all patient care areas, including outdoor use/grounds areas of facility at least monthly and off site patient use locations at a minimum of once per quarter
Develops a report of actual/potential risks identified in the environment of care and reports through the Environment of Care Committee (EOC)
Develops a Pro-Active Environment Risk Assessment (PERA) and reviewed at EOC/Safety Committee and updated as needed
In collaboration with Director of Plant Operations (DPO), ensures that a process is in place to notify Corporate Insurance in the event of Building/property damages and loss e.g. broken pipes, fire/smoke and/or water sprinkler damage/water intrusion as well as, Hospital-owned vehicle damage
In collaboration with DPO, ensures that the facility conducts annual Safety/Security drills to test/evaluate all aspects of response to pertinent security issues (i.e. patient abduction, bomb threat and/or weapons/violence in the work place)
In collaboration with nursing, ensures that medical emergency equipment is appropriate and in good working order and that emergency medical drills are conducted as outlined in UHS Risk Management Program as it relates to the facility level of care.

Responsibility VI: Committee Participation

Performance Improvement
Patient Safety Council
Peer Review
Environment of Care/Safety
Medical Records
Pharmacy & Therapeutics
Infection Control
Other Committees/Meetings as necessary

Responsibility VII: Employee/Physician Education:

Facilitates, develops, and provides educational programs to insure all employees and medical staff are aware of the Risk Management concept and its relation to their specific duties/job role in identifying and reducing liability exposures to include but is not limited to:
Participation in new employee orientation and annual updates as outlined in required
Participation in Medical/LIP staff orientation and annual updates as outlined in required
Plans, presents, facilitates and/or recommends risk management education to all departments, as necessary
Stays current in industry trends and shares current literature and articles of relevance with all appropriate departments
Suggests, plans, facilitates, and presents information and suggests topics related to Risk Management to committees or hospital departments, as necessary, based on occurrences or claim patterns
Participates through education in department meetings as appropriate

Responsibility VIII: Reporting, Report Preparation and Submission

Provides aggregate analysis of risk data and trend analysis of incidents to:
Administration
Corporate Risk Management
Patient Safety Council
MEC
Performance Improvement
Environment of Care/Safety Committee (Safety related only)
Governing Board
Medical Staff Committees
Pharmacy and Therapeutics Committee
Infection Control Committee
Incidents with Claims Potential
Directly reports to Administration those incidents with claims potential.
Reports to Corporate RM any serious risk event involving actual or potential injury to patients and visitors; enters AER’s (Level III/IV incidents) into Enterprise Database within 8 business days of the incident.
Enters critical events into the BH Serious Event Notification System (SENS) and provides 45-day follow-up to track the outcomes of events

Responsibility IX: Medical Staff

Advises the Medical Director and Medical Executive Committee as needed
Serves as a resource to the Medical Staff Credentialing Process and the Credentials Committee as needed. Data from physician peer review, OPPE/FPPE, and risk management activities are utilized in the decision making process of granting privileges to and reappointment of medical and allied health staff.
Develops, coordinates, presents/facilitates educational programs specific to medical staff concerns.
Advises physicians on issues of interest or concern including Informed Consent process; Documentation and communication; Accountability; Response to patient/family complaints; and internal problem solving
Provides methods to communicate patient events to the Risk Manager that may result in a claim
Ensures that the Medical Staff Bylaws and Rules and Regulations incorporate TERM elements and are reviewed annually.

Responsibility X: Professional Grown and Development

Consults with CEO and Medical Director as needed
Assume responsibility for own professional growth
Establish personal development plan or goals to meet
Maintain licensure, credentials and certifications as required.
Regularly reviews current literature pertinent to Risk Management.
Complete required trainings and competencies in required timeframes
Participation and development and innovations to enhance quality of services provided to customers.
Attends appropriate management and risk management seminars
Consults with Corporate Risk Management as necessary

Responsibility XI: Service Excellence

Demonstrates tact, diplomacy, empathy and cultural sensitivity in communications
Communicates in a clear, accurate and professional manner with patients, staff and visitors
Checks all email, mail, and phone messages daily and responds promptly to requests, problems, and questions
Maintains privacy and confidentiality as appropriate
Interacts well with co-workers, inter and intra departments.
Practices Service Excellence standards (treat everyone as a guest, Demonstrate professionalism and excellence in the things I do, Practice teamwork)

Benefit Highlights

Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
Career development opportunities within UHS and its 300+ Subsidiaries

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Education: Graduate of an accredited school of nursing or other mental health related program.

Experience: Clinical experience in a psychiatric in‑patient facility with knowledge of high- risk areas preferred. Two years Risk Management experience.

Certification: Licensed Nurse or Bachelor degree in Mental Health/Social Work.

Skills: Knowledge of hospital operations, risk identification, assessment and reduction and claims management; excellent communication skills, both written and oral.

Physical Requirements: Ability to stoop, kneel, sit, stand, crouch, reach, grasp, walk, push, pull, lift, moving about in work area and throughout hospital to accomplish tasks. Perform repetitive motions with wrists, hand, and fingers. Ability to express and exchange ideas via spoken word, conveying information to others in an audible, accurate, and on occasion, quick manner. Ability to perceive the nature of sounds with or without correction; perceive detailed information through oral communication and to make fine discriminations in sound.

Must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic; must be able to consistently meet deadlines regardless of case load; must be flexible in work hours in order to meet patient and organization operating needs. Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted. Computer skills with advanced knowledge in Word, Power Point, and Excel programs.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Compass Intervention Center jobs

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