To support the teams working on our exciting projects, we are looking for

In the United States - Boston | Atlanta | New York

This is an exciting opportunity to join the IT Infrastructure Group as part of our Global One-IT team. You will support daily IT Operations while contributing to our hybrid-cloud transformation. Here you can make an immediate impact, leveraging the skills and experience you bring to the position.

What makes us special:

Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
Unlock the power of opportunity. Advance your career in a thriving company with a startup feel. We invest in your professional development every step of the way.
Enjoy balance and flexible working. Be empowered to do your best work – whether it’s from home or in the office.
Prioritize your health and well-being. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
Invest in your future. All US and Canadian employees enjoy 401(k) & RRSP benefits with company matching. Our Employee Bonus Opportunity Program ensures that when our firm grows, you grow with us.
Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.

How you will create an impact:

Serve as a subject matter expert for networking related devices and services.
Contribute regularly to technical and process documentation.
Keep up to date with industry knowledge of relevant technologies.
Serve as a mentor to less experienced IT colleagues.

Strategic Design and Development

Research and evaluate state of the art technology and best practices to improve services and procedures
Actively pursue and drive a continuous evolution of services and platforms
Develop decision templates and recommendations for platforms and procedures

Service Provider / Vendor Management

Supporting IT Procurement with ordering and reviewing contracts
Communication and coordination
Escalation and conflict resolution
Monitoring/Reporting
Consulting and support as subject matter expert for your area of expertise

Change Management

Improving services in your area of responsibility
Monitoring and reporting new features or important updates on relevant technologies
Ensure that the technology is up to date
Continuous development of services and platforms
Communication and coordination with IT and business as needed
Implementing change request and feature updates

Incident Management

Analyze technical problems and errors
Solve complex problems
Consult with internal users and external service providers as needed
Work closely together with IT Support Group and provide level 3 technical escalation support.
Ensure that escalations are properly identified and communicated to leadership
Assist with escalation support as needed Ensure assigned SLAs are consistently met

IT Operations

Administration of IT systems
Controlling the installation of IT Systems (Software, Hardware)
Implementation of new IT Systems and services
Monitor and respond to alerts
Ensure adherence to applicable SLAs
Upgrade, replace, and improve systems and services.
Support with Business Continuity, Backup and Disaster Recovery solution design, implementation, and testing.

Supporting Project Work

Provide technical consulting as subject matter expert for your assigned systems and services
Participate in project meetings
Provide solutions and ideas
Provide estimations for task efforts
Handle technical tasks as assigned
Escalate conflicts to project manager and/or manager as needed
Ensure that assigned work is completed as promised
Support office move and relocation projects
Coordination with business, internal (IT) and external resources (Service Providers) as needed.

Supporting IT Compliance & Security team

Comply with organizational guidelines and IT policies
Provide consulting guidance and support for IT Compliance & Security as subject matter expert for your assigned systems and services
Provide technical documentation as required for IT Compliance & Security team
Ensuring appropriate licensing is utilized
Ensure that systems and services are up to date with latest patches, updates, and firmware
Assist IT Security team with vulnerability remediation (E.g,. pushing an emergency release firmware on firewalls)
Assist IT Compliance & Security team with incident response and investigations (E.g,. shutting down network connectivity in response to suspicious activity)
Assist IT Compliance & Security team with requests to setup/configure virtual appliances or services.
Implement settings and recommendations on IT Infrastructure based on guidance provided by IT Compliance & Security team

Your profile:

Must haves:

Bachelor's degree and/or 5+ years of overall related experience with an enterprise networking environment (1000+ users). Additional experience, education and training may be considered in lieu of degree.
Extensive experience with networking technologies (e.g., VPN, WAN, SD-WAN, SASE, LAN, VLAN, WLAN)
Advanced knowledge of firewall technologies and secure network infrastructure solutions.
Advanced knowledge of network routing protocols (e.g., OSPF, BGP, EIGRP)
Hands-on IT project management experience.
Hands-on experience designing and configuring Azure Virtual Networks, ExpressRoutes, VPN Gateways, etc.
Experience with implementing industry best practices for networking technologies.
Experience in the design, deployment, and support of complex systems.
Proficient with network tools (WireShark, Solarwinds, Nagios, etc.)
Excellent problem-solving ability.
Good initiative, time management and organizational skills.
Good written and spoken communication skills.
Ability to document technical configurations and processes.
Ability to work well independently as well as part of diverse, international team.
Business fluent in English

Nice to haves:

Experience working with ITSM platforms (TopDesk, ServiceNow, Jira etc.)
Experience with IaC, Scripting, DevOPS, and automation (Python, Ansible, Terraform, PowerShell, Git, etc.)
Relevant industry certifications (e.g., CCNA, CCNP)

The pay range for this position in New York is $125,000 to $140,000 annually. Compensation may vary depending on relevant experience, skills, geographic location, and business needs. We offer a comprehensive package of benefits including paid time off, 13 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

About Simon-Kucher
Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.

Simon-Kucher is an Equal Employment Opportunity (“EEO”) employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or militarily status, or any other legally protected status. 

We believe in building a culture that embraces diversity, equity and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, great things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business. 

Simon-Kucher North America Talent Acquisition Team
RecruitingNorthAmerica@simon-kucher.com
simon-kucher.com/careers

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