To support the teams working on our exciting projects, we are looking for
In the United States - Boston | Atlanta | New York
This is an exciting opportunity to join
the IT Infrastructure Group as part of our Global One-IT team. You will support daily IT Operations while contributing
to our hybrid-cloud transformation. Here
you can make an immediate impact, leveraging the skills and experience you
bring to the position.
What makes us special:
- Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
- Unlock the power of opportunity. Advance your career in a thriving company with a startup feel. We invest in your professional development every step of the way.
- Enjoy balance and flexible working. Be empowered to do your best work – whether it’s from home or in the office.
- Prioritize your health and well-being. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
- Invest in your future. All US and Canadian employees enjoy 401(k) & RRSP benefits with company matching. Our Employee Bonus Opportunity Program ensures that when our firm grows, you grow with us.
- Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.
How you will create an impact:
- Serve as a subject matter expert for networking related devices and services.
- Contribute regularly to technical and process documentation.
- Keep up to date with industry knowledge of relevant technologies.
- Serve as a mentor to less experienced IT colleagues.
Strategic Design and Development
- Research and evaluate state of the art technology and best practices to improve services and procedures
- Actively pursue and drive a continuous evolution of services and platforms
- Develop decision templates and recommendations for platforms and procedures
Service Provider / Vendor Management
- Supporting IT Procurement with ordering and reviewing contracts
- Communication and coordination
- Escalation and conflict resolution
- Monitoring/Reporting
- Consulting and support as subject matter expert for your area of expertise
Change Management
- Improving services in your area of responsibility
- Monitoring and reporting new features or important updates on relevant technologies
- Ensure that the technology is up to date
- Continuous development of services and platforms
- Communication and coordination with IT and business as needed
- Implementing change request and feature updates
Incident Management
- Analyze technical problems and errors
- Solve complex problems
- Consult with internal users and external service providers as needed
- Work closely together with IT Support Group and provide level 3 technical escalation support.
- Ensure that escalations are properly identified and communicated to leadership
- Assist with escalation support as needed
Ensure assigned SLAs are consistently met
IT Operations
- Administration of IT systems
- Controlling the installation of IT Systems (Software, Hardware)
- Implementation of new IT Systems and services
- Monitor and respond to alerts
- Ensure adherence to applicable SLAs
- Upgrade, replace, and improve systems and services.
- Support with Business Continuity, Backup and Disaster Recovery solution design, implementation, and testing.
Supporting Project Work
- Provide technical consulting as subject matter expert for your assigned systems and services
- Participate in project meetings
- Provide solutions and ideas
- Provide estimations for task efforts
- Handle technical tasks as assigned
- Escalate conflicts to project manager and/or manager as needed
- Ensure that assigned work is completed as promised
- Support office move and relocation projects
- Coordination with business, internal (IT) and external resources (Service Providers) as needed.
Supporting IT Compliance & Security team
- Comply with organizational guidelines and IT policies
- Provide consulting guidance and support for IT Compliance & Security as subject matter expert for your assigned systems and services
- Provide technical documentation as required for IT Compliance & Security team
- Ensuring appropriate licensing is utilized
- Ensure that systems and services are up to date with latest patches, updates, and firmware
- Assist IT Security team with vulnerability remediation (E.g,. pushing an emergency release firmware on firewalls)
- Assist IT Compliance & Security team with incident response and investigations (E.g,. shutting down network connectivity in response to suspicious activity)
- Assist IT Compliance & Security team with requests to setup/configure virtual appliances or services.
- Implement settings and recommendations on IT Infrastructure based on guidance provided by IT Compliance & Security team
Your profile:
Must haves:
- Bachelor's degree and/or 5+ years of overall related experience with an enterprise networking environment (1000+ users). Additional experience, education and training may be considered in lieu of degree.
- Extensive experience with networking technologies (e.g., VPN, WAN, SD-WAN, SASE, LAN, VLAN, WLAN)
- Advanced knowledge of firewall technologies and secure network infrastructure solutions.
- Advanced knowledge of network routing protocols (e.g., OSPF, BGP, EIGRP)
- Hands-on IT project management experience.
- Hands-on experience designing and configuring Azure Virtual Networks, ExpressRoutes, VPN Gateways, etc.
- Experience with implementing industry best practices for networking technologies.
- Experience in the design, deployment, and support of complex systems.
- Proficient with network tools (WireShark, Solarwinds, Nagios, etc.)
- Excellent problem-solving ability.
- Good initiative, time management and organizational skills.
- Good written and spoken communication skills.
- Ability to document technical configurations and processes.
- Ability to work well independently as well as part of diverse, international team.
- Business fluent in English
Nice to haves:
- Experience working with ITSM platforms (TopDesk, ServiceNow, Jira etc.)
- Experience with IaC, Scripting, DevOPS, and automation (Python, Ansible, Terraform, PowerShell, Git, etc.)
- Relevant industry certifications (e.g., CCNA, CCNP)
The pay range for
this position in New York is $125,000 to $140,000 annually. Compensation may
vary depending on relevant experience, skills, geographic location, and
business needs. We offer a comprehensive package of benefits including paid
time off, 13 paid holidays per year, medical/dental/vision insurance, basic
life insurance, and 401(k) to eligible employees.
About Simon-Kucher
Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.
Simon-Kucher is an Equal Employment Opportunity (“EEO”) employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or militarily status, or any other legally protected status.
We believe in building a culture that embraces diversity, equity and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, great things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.
Simon-Kucher North America Talent Acquisition Team
RecruitingNorthAmerica@simon-kucher.com
simon-kucher.com/careers
