Job Details

Liverpool, NY

$75,000.00 - $80,000.00

Description

Job Summary:

The IT Network Systems Administrator provides a combination of analytical and technical abilities as well as oversight of CCANY’s Information Technology (IT) systems holistically to include, servers, hardware, software, network, and overall infrastructure providing subject matter expertise for both hardware and software. The IT Network Systems Administrator assists with implementing, supporting, maintaining, and managing IT services, including but not limited to server maintenance, networking, IT security, email, and disaster recovery. This position will also provide advanced technical support for desktop, server, and networking issues. This role will ensure all IT services are properly maintained and upgraded, including anti-virus, backups, imaging, and patching.

Required skills:

Systems Administration of virtual server environments and cloud infrastructure
Working knowledge of Microsoft Intune
Working Knowledge of Cloud Services: Office365 and Azure
Strong understanding of Azure AD, DNS, Windows Servers, Firewalls, Switching
Expertise in Microsoft server and desktop operating systems including Windows Server 2016/2019, Windows 10 and 11
Working knowledge of business backup and disaster recovery solutions
Excellent written and verbal communication skills
Self-starter and takes initiative in completing tasks and projects
Ability to strategize and think about the big picture in terms of scaling cloud infrastructure
Ability to project a professional, friendly image over the phone and in person.
Ability to analyze and solve problems quickly and completely

Preferred skills:

Proficiency in Microsoft PowerShell
Working knowledge of Python
Knowledge of implementing email security
Experience managing firewalls
Network switch, router, and firewall management experience
IT Industry certifications or IT-related education
Experience managing firewalls with deep packet inspection
Experience managing and administrating an MDM solution

Ability to:

Perform duties independently under general, minimal supervision
Manage time and set priorities amidst multiple tasks and deadlines.
Manage complex projects and coordinate multiple tasks
Maintain confidentiality and discretion.
Establish and maintain effective working relationships with internal and external parties.

Complex Problem Resolution:

Troubleshoot and resolve system hardware, software, and network issues
Monitor industry trends and developments for possible agency application
Assume responsibility for security issues: physical, network, virus, and data center
Coordinate Internet/Intranet access and ISP vendor problem resolution
Document and communicate problem resolutions to other IT staff

Technology and Architecture Planning:

Design and implementation of on-premises, hosted, and cloud solutions
Provide and maintain network architecture documentation and charts
Design and build networks that scale
Assist with long-term technology planning
Maintain and implement cloud technology
Design, recommend and implement network upgrades
Perform capacity planning and monitoring of network, cloud, and server resources

Operations:

Provide on-site assistance for network buildouts as needed
Oversee day-to-day operations of network, cloud, and server system
Obtain and review vendor certifications for network software and hardware
Consult with other departments on technology issues, questions, needs
Ensure interoperability of network, server, and cloud solutions
Coordinate with other unit leads to make sure that technologies are compatible Coordinate remote access services and connectivity with other agencies

System Administration:

Azure storage administration
Install operating system patches and updates
Provide hardware support and installation
Ensure system back up procedures are functional and followed
Manage and maintain data security, virtualization, and storage platforms
Maintain network switching platform
Update and manage firewalls

Project Management:

Develop project plans, assemble teams, make, and monitor project assignments
Use project management tools to schedule tasks and resources
Procure software, hardware, and services required for project implementation Modify project as necessary for success

Qualifications

• A High School diploma is required.

• An Associate’s degree or a Bachelor’s degree in Computer Science, Engineering, or a closely related subject is preferred.

• A minimum of five years of experience is required.

• Proven work experience installing, configuring, and troubleshooting Windows, Chrome. IOS / based environments.

• Experience with cloud environments e.g. (AWS).

• Experience with virtualization and containerization (e.g., VMware).

• Experience with monitoring systems, documentation, and escalation of issues.

• Solid networking knowledge (OSI network layers, TCP/IP).

• Excellent written, verbal, listening and interpersonal communications skills.

• Ability to troubleshoot complex software and hardware issues and develop documentation pertaining to said issues.

• Knowledge of database and networking security systems. Extensive knowledge of computer hardware systems.

• Extensive knowledge of operating systems, Enterprise programming languages, and Office software.

• Ability to manage multiple projects with a high level of competency.

• Travel (10%) is required.

• A valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, Pennsylvania, and Vermont) to attend meetings in person in the community and in the office as needed.

• Must be capable of working collegially with a diverse group of stakeholders.

• Absolute sense of integrity and personal commitment to serving people with I/DD and their families.

• Ability to work autonomously.

• Demonstrate professionalism, respect, and ability to work in a team environment.

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