We are hiring our next IT Systems Administrator to provide excellent end-user support and customer service for our incredible California Transforming Age team. This administrator is resource for projecting Transforming Age’s Mission, Vision, Values and Culture of Excellence!

This position will operate as approximately 25% remote and 75% in-house, primarily providing IT support to our Minnesota area communities. Additional travel may be required as needed (limited).

Our IT Systems Administrator:

Respond to requests for technical assistance in person, via phone, and electronically
Diagnose and resolve technical hardware and software issues, such as network and server access problems, network cabling, WAN, VLAN, firewall, VPN, voice communications (i.e., PBX telephone) and voice mail systems
Research questions using available resources. Track, route, document resolutions & redirect problems appropriately
Follow standard help desk procedures, including logging of all helpdesk interactions
Administer helpdesk software.
Identify, troubleshoot and or escalate situations requiring urgent attention
Prepare activity reports, document internal procedures, file, and provide general assistance to IT department personnel as directed by the IT Manager
Stay current with system information, changes, and updates
Provide on-call / after-hours technical coverage
Monitor and respond quickly and effectively to requests received through the IT helpdesk on a first-in first-out based on priority
Assist with onboarding of new users
Install, configure and test new workstations, peripheral equipment, and software
Maintain inventory of all equipment, software, and licenses
Perform timely workstation hardware and software upgrades and/or troubleshooting as required
Plan, perform and document infrastructure upgrades with IT management supervision.
Promote the Mission, Vision and Values of Transforming Age in all areas of responsibility, and demonstrate commitment to Culture of Excellence and strategic goals
Perform other duties as assigned

What you need to succeed:

Bachelor degree in Computer Science or related field, Associates degree and experience, or equivalent professional experience
Minimum three years of experience in network administration and/or computer systems support in a business environment.
Additionally, minimum of one to three years’ experience in a dedicated helpdesk role
CompTIA - A+ , Security+ , and Network+, MCSE, MCSA, MCITP, MCTS, and MCDST certifications are preferred.
Advanced understanding of technology in a business environment
Outstanding communication skills, problem solving skills and ability to interface and maintain effective relationships with all residents, family members and employees in a team- oriented environment
Effective analytical and problem-solving skills
Discretion in handing confidential information.
Extensive experience with multiple operating environments (including Windows and Mac OS).
Experience with Active Directory, Group Policy and client management tools
Extensive experience with MS Office, Office 365, Windows Hyper V
Extensive experience with antivirus enterprise management, client security management, and all aspects of software installation and package creation
Experience with client data and error recovery methods
Extensive experience with computer networking (Ethernet, TCP/IP, DNS, DHCP) in a multi-vendor environment
Experience with Cisco and Palo Alto Firewalls
Microsoft or other certifications are preferred.
Must be available for on-call coverage responsibilities with team rotation.
Local travel between Transforming Age communities; Valid California State driver’s license and reliable transportation required; Regional travel on occasion.

Transforming Age jobs

IT Systems Administrator