We are hiring our next IT Systems Administrator to provide excellent end-user support and customer service for our incredible California Transforming Age team. This administrator is resource for projecting Transforming Age’s Mission, Vision, Values and Culture of Excellence!
This position will operate as approximately 25% remote and 75% in-house, primarily providing IT support to our Minnesota area communities. Additional travel may be required as needed (limited).
Our IT Systems Administrator:
- Respond to requests for technical assistance in person, via phone, and electronically
- Diagnose and resolve technical hardware and software issues, such as network and server access problems, network cabling, WAN, VLAN, firewall, VPN, voice communications (i.e., PBX telephone) and voice mail systems
- Research questions using available resources. Track, route, document resolutions & redirect problems appropriately
- Follow standard help desk procedures, including logging of all helpdesk interactions
- Administer helpdesk software.
- Identify, troubleshoot and or escalate situations requiring urgent attention
- Prepare activity reports, document internal procedures, file, and provide general assistance to IT department personnel as directed by the IT Manager
- Stay current with system information, changes, and updates
- Provide on-call / after-hours technical coverage
- Monitor and respond quickly and effectively to requests received through the IT helpdesk on a first-in first-out based on priority
- Assist with onboarding of new users
- Install, configure and test new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and licenses
- Perform timely workstation hardware and software upgrades and/or troubleshooting as required
- Plan, perform and document infrastructure upgrades with IT management supervision.
- Promote the Mission, Vision and Values of Transforming Age in all areas of responsibility, and demonstrate commitment to Culture of Excellence and strategic goals
- Perform other duties as assigned
What you need to succeed:
- Bachelor degree in Computer Science or related field, Associates degree and experience, or equivalent professional experience
- Minimum three years of experience in network administration and/or computer systems support in a business environment.
- Additionally, minimum of one to three years’ experience in a dedicated helpdesk role
- CompTIA - A+ , Security+ , and Network+, MCSE, MCSA, MCITP, MCTS, and MCDST certifications are preferred.
- Advanced understanding of technology in a business environment
- Outstanding communication skills, problem solving skills and ability to interface and maintain effective relationships with all residents, family members and employees in a team- oriented environment
- Effective analytical and problem-solving skills
- Discretion in handing confidential information.
- Extensive experience with multiple operating environments (including Windows and Mac OS).
- Experience with Active Directory, Group Policy and client management tools
- Extensive experience with MS Office, Office 365, Windows Hyper V
- Extensive experience with antivirus enterprise management, client security management, and all aspects of software installation and package creation
- Experience with client data and error recovery methods
- Extensive experience with computer networking (Ethernet, TCP/IP, DNS, DHCP) in a multi-vendor environment
- Experience with Cisco and Palo Alto Firewalls
- Microsoft or other certifications are preferred.
- Must be available for on-call coverage responsibilities with team rotation.
- Local travel between Transforming Age communities; Valid California State driver’s license and reliable transportation required; Regional travel on occasion.
