Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a IT User Support Specialist to work directly with the all departments within Arthrex on general maintenance of workstation equipment, end user support, and systems maintenance to include various end-user computing devices, software, and peripherals. Excellent communications and analytical skills, strong technical project management skills and a HS Diploma & 1+ years of help desk and/or IT field technician experience in support of a medium-sized business will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

About the Role:

Obtain a deep understanding of the relevant business areas and business processes to be able to recommend solutions and build high-quality requirements.
Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment
Support user acceptance testing and user training activities.
Adhere to the Quality System Procedures and Change Control.
Lead and/or participate in delivery of projects.
Provide Application End User support.
Respond, resolve, or escalate reported incidents.
Under management direction, may participate as SME for audits.
Responsible for coordinating application needs from back-end platforms through user interface.
Ensure stability, integration, and integrity of production systems.
Complete all QA Non-Conformance and Corrective Actions in a timely manner.
Participate in assessment of application security and identity management requirements, where applicable.
Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
Understand technical options, limitations, costs, and risks.
Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Requirements:

5 + years of relevant work experience required
Experience with SAP SuccessFactors Recruiting, Learning Management (LMS), and Performance Management & Goals Management (PM/GM) is required.
Experience with SAP SuccessFactors Employee Central (Core) is highly preferred.
Previous experience with SAP HCM Organization Management and Personnel Administration (OM/PA) is preferred.
In depth knowledge of several HR business functions required.
Previous involvement in the deployment or optimization of an ERP system is a plus.
Previous involvement in the deployment or optimization of an HRIS system is a plus.
Experience with test management and automation tools is preferred.
Excellent communication skills and customer service orientation.
Bachelor’s degree required

Remuneration and Benefits:

Competitive salary (dependent on experience)
Generous incentive structure
Excellent employee benefits

Why join Arthrex ANZ:

Arthrex continues to experience unprecedented growth and demand for our products throughout the world. A privately held company with a family business culture, committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Don’t miss this opportunity: apply now!

Applicants must have full work rights to be considered at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

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