What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has an IT Systems Administrator opportunity. This role reports into our corporate headquarters located in Germantown, WI. The ideal candidate will be open to hybrid work.

Are you passionate about technology and helping to keep the organization's IT systems running smoothly? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

You will administer the company’s IT systems by provisioning, installing, configuring, operating and maintaining hardware, software and related infrastructure (including PCs, servers and telecommunication platforms). You will also ensure system availability for all users with minimal downtime and resolves or escalates PC, phone, network and server issues. Additionally, you will work with the Operations team to maintain documentation regarding configuration of servers, networks, and internal processes.

Responsibilities

Assists Service Desk with tier 3 support/provides tier 1 infrastructure support
Investigates user incidents, performs diagnostics, analyzes, troubleshoots and resolves or escalates network and system problems across departments and locations per Service Level Agreements
Monitors and responds to system alerts to ensure continuous operation of production systems
Investigates security alerts for unauthorized access, cyber threats and malware
Performs user account management duties such as on-boarding / off-boardings, manages user accounts, permissions and access rights
Serves as part of the on-call rotation to provide 24/7 support

Perks & Benefits

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.

Qualifications

1+ Years of Experience in an IT Support Role
Bachelor’s degree from a four-year college in Computer Science or related field. Other combinations of education and experience may be considered as equivalent
IT Industry Certifications from Microsoft and CompTIA preferred
Microsoft Windows Server, Microsoft Exchange, Microsoft Hyper-V, Microsoft IIS, Microsoft Office 365, Microsoft Azure
Hypervisors including VMware
Veeam Backup & Replication
Active Directory

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