Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking an IT Help Desk Technician.

The IT Help Desk Technician researches, recommends, acquires, and installs standard industry PC solutions. The IT Help Desk Technician functions as a consultant to assist bank staff in solving complex problems.

Duties and Responsibilities
-Troubleshoots end-user software/hardware issues.
-Assists Systems Administrator with software installations/manual updates.
-Makes content updates to Intranet.
-Monitors Wiki, makes formatting adjustments & provides user training to ensure a consistent look and feel.
-Monitors Suspicious mailbox.
-Trains for and provides backup for monitoring Antivirus/EDR software; monitoring SIEM alerts and investigating and resolving as necessary; managing web filter; and managing branch firewalls.
-Works with Systems Administrator to ensure a consistent process is in place for computer imaging; assist with preparation of new servers; monitor third party remote support sessions; monitor OS patch; management; and maintain phone system.
-Protects the bank and clients by following company policies and procedures.
-Performs other duties as assigned.

Qualifications
Skill Requirements:
-Problem solving
-Customer service
-Basic understanding of Microsoft Windows
-Basic understanding of computer hardware & peripherals
-Detail orientation
-Critical thinking
-Complaint resolution
Knowledge: Bank products, rules, and regulations
Work experience: Entry level role
Certifications: None required
Management experience: n/a
Education: Associate’s or technical degree in information technology preferred
Motivations: Desire to grow in career

Work Environment
Work Hours: Monday through Friday, 7:45-4:45, plus a Saturday morning on call rotation from 8:30 AM – 10:00 AM. (Additional hours may be required for company meetings or training.)
Travel Requirement: Frequent travel to handle hardware needs of employees throughout branch network. Over-night travel will be infrequent as some off-site training may be required.
Remote Work: The job role is generally in-person. A personal or work crisis could prompt the role to become temporarily remote. Remote options are based on performance.
Physical Effort: Because of hardware deployment responsibilities, the employee will stand, walk, use hands and fingers to handle and feel, and reach with hands and arms. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead. The employee must occasionally lift and/or move up to 40 pounds.
Environmental Conditions: No adverse environmental conditions expected.
Client Facing Role: No.
Culture of Team: Client-focused. Growth-minded. Take results seriously but not ourselves.

The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.

EEO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources.

This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period.

Replies to all questions will be held in strictest confidence.

In order to be considered for employment, this application must be completed in full.

APPLICANT'S STATEMENT

By submitting an application I agree to the following statement:

(A) In consideration for the Bank’s review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation.

(B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank’s human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information.

(C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice.
(D) If hired, I will comply with all rules and regulations as set forth in the Bank’s policy manual and other communications distributed to employees.
(E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination.
(F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered.
(G) I hereby acknowledge that I have read the above statement and understand the same.

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IT Help Desk Technician