Job Description
Job Description
Salary Range: $65-85k/year
Job Description:
Join the innovative team at Appalachian Network Services Inc, where technical prowess and forward-thinking drive our network operations across North Carolina. As a Network Engineer, you will be pivotal in designing, implementing, and maintaining our networking infrastructure that supports both client and internal operations.
Key Responsibilities:
- Design and deploy functional networks (LAN, WLAN, WAN) that meet organizational and customer needs.
- Configure and install software, servers, routers, and other network devices to create scalable, reliable networks.
- Document product usage and maintain meticulous records to keep the Supply Chain Manager informed of materials and resources utilized.
- Monitor network performance to ensure high availability and performance.
- Resolve escalated issues from technical support teams and maintain network integrity and security.
- Conduct network modeling and analysis to construct a reliable, high-performance integrated network.
- Collaborate effectively within the team and across departments to achieve optimal results.
Additional Duties and Responsibilities:
- Work cohesively in a team setting and communicate effectively with various stakeholders.
- Provide pre and post-sales technical support, enhancing customer engagement and satisfaction.
- Document internal processes and procedures related to network operations and ensure compliance with industry standards.
- Maintain a proactive approach to training and development, stay current with technological advancements, and engage in continuous learning through IT publications and online materials.
- Enter all work activities as service or project tickets in ConnectWise and ensure meticulous documentation and tracking.
Company Culture:
- At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations.
- Leadership and technical excellence are highly valued, offering significant opportunities for those who demonstrate initiative and drive.
- As a security-focused company, we uphold stringent standards of responsibility to our clients, ensuring our projects reflect our commitment to reliability and trust.
- We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported.
- Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel.
Knowledge, Skills, and Abilities Required:
- Strong interpersonal skills including telephony skills, communication skills, active listening, and customer-care.
- Ability to diagnose and troubleshoot technical issues effectively.
- Capable of multitasking and adapting quickly to changing environments.
- Deep understanding of network infrastructure and the ability to align network design with the broader business needs.
Professional Certifications:
- Required: Associate-level certifications from our key manufacturers (e.g., Aruba ACA, Fortinet FCA) or equivalent certifications from competitors (e.g., Cisco CCNA).
- Preferred: Professional-level certifications such as Aruba ACP, Aruba Architect, Fortinet FCP, or Cisco CCNP are advantageous for higher-level responsibilities.
Experience:
- Bachelor's degree in Computer Science, Information Systems, Network Engineering, or a related field is preferred.
- 3+ years of experience in configuring & troubleshooting data networks with platforms like Fortinet, Aruba, Cisco.
- 5+ years of total IT experience.
Benefits:
- Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
- Dental and Vision Insurance: Available for employee enrollment at their own expense.
- Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available.
- Flexible Time Off: We provide flexible time off to support work-life balance.
- 401(k) Retirement Plan: A 401(k) plan with a company match to aid in your long-term financial planning.
- Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.
- Career Advancement: Opportunities for professional growth in a rapidly expanding company.
Schedule:
- Full-time, 8-hour shift, Monday to Friday.
- Potential on-call responsibilities as needed
Work Location: In person
As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.
