Welcome to Montage Health’s application process!
Job Description:
Position Summary
The Network Administrator II is responsible for the maintenance and support of the organization’s networking infrastructure, including WAN, LAN, and wireless systems. This role involves performing maintenance procedures on networking hardware, cabling, operating systems, and infrastructure. The Network Administrator II stays current with advancements in telecommunications and networking technologies and possesses strong technical expertise in areas such as routers, switches, IP addressing, VLANs, and network protocols. Exceptional analytical and problem-solving skills are essential for diagnosing network issues and optimizing system performance. The position also involves providing high-quality, cost-effective solutions to users at all levels while supporting the broader goals of the Department and Information Services Organization.
Responsibilities:
- Demonstrate advanced knowledge and troubleshooting skills in key networking technologies, including Spanning Tree Protocol (STP), VLANs, router and switch management, wireless infrastructure, and circuits (e.g., ASE, MPLS, gigabit, and metro Ethernet).
- Configure, troubleshoot, and deploy networks using protocols such as EIGRP, OSPF, BGP, HSRP, and GLBP.
- Deliver excellent customer service and demonstrate effective communication and interpersonal skills when working with customers, colleagues, and vendors.
- Identify and manage intermediate-level issues in production systems, including VLAN configurations and spanning tree optimizations.
- Use standard and ad-hoc procedures to troubleshoot system issues effectively.
- Utilize monitoring tools to track and report problem status, escalating issues as needed.
- Participate in testing and implementation of network and telecommunications upgrades.
- Develop and maintain technical documentation, including network diagrams and configurations for VLANs and spanning tree setups.
- Ensure data accuracy within network management tools.
- Generate reports on project statuses and problem resolutions, maintaining records in the problem management system.
- Manage intermediate-level internal projects, including task assignments, deadline management, and progress reporting.
- Adhere to departmental policies, procedures, and standards.
- Contribute to the development and documentation of daily operational processes and procedures, collaborating with other teams to improve workflows.
- Comply with security policies related to systems, data, and physical security of data centers.
- Identify and escalate security issues or policy violations as necessary.
- Maintain a clean, organized, and safe working environment.
- Continuously learn and adopt new technologies through self-study, e-learning, and team collaboration.
- Provide second-level technical support and guidance to other teams, especially on Layer 2 technologies like Spanning Tree and VLAN segmentation.
- Participate in after-hours technical support as part of a rotating on-call schedule.
- Perform additional duties as assigned by management.
Requirements:
- Strong knowledge of Spanning Tree Protocol (STP), VLANs, and Layer 2/3 network technologies.
- Experience configuring and troubleshooting networks using protocols such as EIGRP, OSPF, BGP, HSRP, and GLBP.
- Experience working with Cisco Nexus Switches (2k, 5k, 7k, and 9k) and Catalyst VSS/StackWise switching.
- Experience is physical deployment of networking hardware, including racking and stacking of switches and ensuring proper cable management.
- Proficient in Palo Alto firewalls, Panorama, and VPN technologies (site-to-site and client VPNs such as AnyConnect, GlobalProtect).
- Experience with DHCP, DNS, and IPAM technologies.
- Strong understanding of networking principles, including VLAN configuration, IP addressing, and subnetting.
- Experience with network monitoring tools such as SolarWinds and Cisco DNA Center is preferred.
- Familiarity with cloud networking in AWS or Azure is a plus.
- Proficient in using documentation tools like Microsoft Visio.
- Experience designing and installing cabling infrastructure.
- Must be detail-oriented, with strong problem-solving and time-management skills.
- Strong customer service and interpersonal skills.
- Reliable transportation with the ability to travel regularly within the assigned area.
Education
Bachelor’s degree in Computer Science or related field, or 3 years of equivalent experience.
Licensure/Certifications
CCNP preferred.
Equal Opportunity Employer
Assigned Work Hours:
Full time, On-site
1.0 FTE
Position Type:
Regular
Pay Range (based on years of applicable experience):
$51.63
to
$69.03
The hours employees work determine when a shift differential is paid.
Hourly Evening Shift Differential: $4.03
Hourly Night Shift Differential: $6.04
