Product Insights Analyst

Apple • Cary • 4m ago

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We don’t just craft products - we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Exciting, right? If you would like to contribute to our improving our products, read on to learn how you can help us deliver. The AppleCare Engineering and Software & Services group is looking for an analyst to identify trends within our products and services. In this role, you will review specific issues driving customer contact and figure out how best to aggregate the data into reporting for Contact Center Management and AppleCare Engineering. Your analytical, detail oriented, and able to use critical thinking to resolve issues and find solutions within iOS, macOS, iCloud, and Apple branded applications.

Description

Analyze data to create ad hoc reports on different products. Review data for technical accuracy and consistency. Craft and present reports to AppleCare Engineering. Recommend improvements to the contact center on improving data quality.

Minimum Qualifications

Minimum of 1 year as a Mac+ AppleCare Senior Advisor or equivalent Apple Retail Store experience
Expert skills creating reports in Excel and developing presentations in Keynote

Key Qualifications

Preferred Qualifications

Strong interpersonal skills
Exceptional time management and organization skills
Strong technical background in iOS, macOS and related technologies
Bachelors degree or equivalent experience preferred

Education & Experience

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.