DataStaff, Inc is seeking a System Administrator for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.
*This position is onsite
Responsibilities
- Support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
- Assist with developing team processes & a knowledge base
- Collaborate with internal teams on technical issues
- Experienced in imaging and provisioning new equipment hardware & provide to customer
Required Skills:
- 3 Years - Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- 3 Years - Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- 3 Years - Image or provision new equipment hardware & provide to customer
- 3 Years - Experienced in supporting mobile devices
- 3 Years - Experienced with supporting Apple devices
- 3 Years - Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- 3 Years - Follow asset management processes to ensure proper customer billing
- 3 Years - Document work activities in ServiceNow
- 3 Years - Testing Intune processes for Tier 3 team & providing feedback
- 3 Years - Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- 2 Years - Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Work with vendors on warranty cases
- Work on special projects as needed
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
