Come join our L3 Support Engineering team to help tackle challenging technical issues in Watson Discovery and watsonx Orchestrate and design, develop and test code fixes. As a support engineer, you’ll put the customer first and work closely with our software engineering teams to determine issues, identify root causes and ideate on solutions to delight our customers and keep our products running at the best of their ability!
IBM Watson Discovery is an intelligent document processing engine that helps our customers gain insights from complex business documents by visually training AI for deep understanding of their content, including tables and images, to help them find business value that is hidden in their enterprise data. IBM watsonx Orchestrate is a platform that empowers our customers by automating tasks, simplifying complex processes, and ultimately saving you and your team time and effort. We’re a high- performing, fast-paced, agile team with the mission to continuously improve our Watson Discovery and watsonx Orchestrate services with new features and capabilities while optimizing scalability and performance
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
- 3 years experience in Software Support with Java, Python or C++
- 3 years experience with Linux systems
- 3 years experience with SQL databases
- Proven ability to identify, analyze, and resolve complex technical issues
- Exceptional communication skills to communicate technical information clearly and concisely to both technical and non-technical audiences
- Experience with Java, Python or C++ developing backend applications
- Experience in Kubernetes and/or RedHat OpenShift clusters
- Experience with etcd, object stores and Postgres databases
- Effective prioritization and time management skills to handle multiple tasks efficiently
- Ability to manage customer expectations and provide timely updates
Other Relevant Job DetailsIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
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Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About Business UnitIBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all , because AI is only as good as the that fuels it. In most organizations is spread across multiple clouds, on premises, in private centers, and at the edge. IBM’s AI and platform scales and accelerates the impact of AI with trusted , and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging , wherever it resides, to extend AI deep into a business.
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
