DescriptionDESCRIPTION:
Duties: Design and develop pragmatic and flexible software systems utilizing software engineering best practices. Perform design and architecture planning for modernized contact center as-a-service (CCaaS) solutions. Identify customer journey across multiple products/applications/channels and develop Omnichannel experience for customers. Perform design, testing, and version control; build and deploy technical solutions; and write technical documentation. Write high-quality, maintainable, and robust code. Perform root cause analysis and resolve technical issues. Understand observability patterns in order to monitor and alert solutions for distributed systems. Measure application availability using defined service level objectives based on time-series application/infrastructure metrics. This position requires up to 10% domestic travel to other JPMC offices for internal meetings/trainings.
QUALIFICATIONS:
Minimum education and experience required: Bachelor’s degree in Electronic Engineering, Software/Computer Engineering, Computer Information Systems, Information Technology, or related field of study plus 10 years of experience in the job offered or as Principal Site Reliability Engineer, Site Reliability Engineer, Software Engineer, Applications Support Engineer, Infrastructure Architect, or related occupation.
Skills Required: Requires experience in the following: coding in Java, Python, or Go; applied architecture and systems design; infrastructure architecture and design; design and maintenance of highly-resilient contact center and telephony solutions including Genesys, Session Border Controller, Interactive Voice Response, Natural Language Understanding, and WebRTC; voice protocols including SIP, H323, VoIP, WebRTC, and RTP; Contact Center products including Genesys, Alvaria, Nuance, Cisco, Avaya and AWS; networking concepts including application and web load balancing, and LAN and WAN architecture; automation and continuous delivery building CI/CD pipelines; observability tools including Splunk, Grafana, and Dynatrace; databases including Cassandra, SQL, MySQL, and Oracle; orchestration using Maven, Jenkins, Docker, and Kubernetes; messaging layers including Kafka and MQ; public and private Cloud concepts including hybrid cloud solutions, auto-scaling, and containerization; and front-end & back-end Microservices.
Job Location: 8181 Communications Parkway, Plano, TX 75024. This position requires up to 10% domestic travel to other JPMC offices for internal meetings/trainings. Telecommuting permitted up to 40% of the week.
