This team member will:
- Support the technical onboarding experience for new CFS employees making sure they have the equipment and tools to be successful
- Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify causes
- Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to different audiences and often advises others on difficult matters
- Provide rotational off-hours support as well as occasional after-hours availability for system upgrades, etc.
- Assist in the management of end user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal
The ideal candidate will have most, if not all, of these requirements:
- Strong previous experience providing customer-facing desktop support in a formal or informal leadership role with a wide range of technical skills and abilities.
- Experience as the escalation point for the implementation and support of enterprise wide systems (e.g. GSuite, Okta, Zoom, Slack, etc.) as well as experience auditing systems.
- Experience as the escalation point for end users on Windows, Mac, and Linux, including a strong understanding of the systems underneath the GUI and Application layer.
- Designing, implementing, and managing experience with JAMF, MECM/SCCM, or Intune, focusing on the development and maintenance of OS, configuration, and application deployment at an advanced level. This is more than just a user of these systems, but the person who configured them to begin with and teaches others how to use them.
- Scripting and automation experience (ability to confidently work in command line on Windows and Mac machines to administer computers and create scripts for managing computers)
- Strong experience working in and understanding of an Active Directory / Azure AD environment
- Cloud Computing and Infrastructure experience
- Networking and security experience a plus
- Linux experience a plus
- Proficiency in scripting in Bash, Powershell, Python
- Familiarity with the organized chaos that comes within a startup environment
- Relevant IT certifications (Comptia A+ N+, Security +, etc)
- Within a 40 minute drive to Milpitas, CA or willing to relocate to provide 5x a week onsite presence
Additional experience and/or qualifications:
- Comfortable and skilled with resolving problems with little or no direct experience on the issues (being good at fixing things you don’t have any knowledge of, using a great baseline of technical knowledge and people skills)
- Has their own home lab and a passion for playing with and understanding technology beyond the needs of their day to day job
- Jira, Confluence, and Jira Service Management experience
- Preferred experience in a mixed technology environment with Microsoft, Google and Apple products
- Ability to occasionally lift up to 50 lbs
- Perform activities such as typing, standing, and sitting for extended periods of time
- Willingness to travel or work required nights/weekends/on-call occasionally
- Dedication to safety to mitigate industrial hazards that may include heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, and cryogenics
