Why Gray?
Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Automotive, Distribution, Mission Critical, and Commercial.
Founded in 1960, Gray’s robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world’s most sophisticated organizations. Still, these areas don’t define Gray—our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray.
Position Summary
This position is responsible for supporting, understanding, and optimizing Gray enterprise-wide applications (CMiC, Procore, Dynamics CRM, and others) with a deep understanding of the business processes and functionality they support. With the goal of improving corporate collaboration, this individual will function as the technical expert to address requirements of the enterprise-wide systems including design, integrations, code, configuration, testing, and implementation. The individual will adhere to compliance standards/practices, maintaining internal control processes to ensure data integrity.
This individual will collaborate closely with business teams and serve as a technical resource by assisting internal customers with troubleshooting and fixing problems. This position will strategize and collaborate with the product owners and business analysts on ideas to improve system(s) use and business operations by meeting with company executives and other stakeholders to provide suggestions based on the analysis.
What we expect… (Essential Functions)
Serves as technical expert on the enterprise-wide applications understanding the applications, databases and integrations across Gray. This individual works closely with the product owners and business analysts to understand and explain the application, data and processes.
- Supports, understands, and optimizes the Gray enterprise-wide applications (CMiC, Procore, Dynamics CRM, and others); technical expert to address requirements of the applications including design, code, configuration, testing, and implementation.
- Build partnerships and relationships with business and IS leadership.
- Analyze and interpret complex business processes to ensure alignment with applications.
- Collaborate with business teams to analyze existing processes and workflows and identify areas for improvement.
- Leads direct staff and project teams in the design, development, customization, configuration, implementation, and integrations of applications designed to advance business initiatives.
- Establish, govern and manage software development life cycle (SDLC) processes and metrics that measure and improve team performance.
- Understand the QA process and ensure that it is defined, reviewed and successfully executed through all phases of the software development lifecycle.
- Creates, enhances, and supports application integrations.
- Follow data flows through systems that match business processes to help fully understand the impacts of proposed changes and/or integrations.
- Extract data to be used for integrations, troubleshooting, and reporting.
- Works with product owners and business analysts to evaluate new functionality and system enhancements.
- Works with product owners and business analysts to research, document, and resolve system and data issues.
- Assists with system implementations and upgrades.
- Builds dashboards in Business Intelligence environment regarding various metrics.
- Compiles complex data reports, summaries and logs for senior leadership.
- Fosters a working relationship with vendor(s) and works with vendor system support to resolve questions and issues.
- Provides ad hoc training to new and existing users of the systems
- Ensures system compliance with data security and privacy requirements to protect data.
- Research and participate in the vendor communities to resolve issues where answers are unknown and implement solutions.
- Maintains knowledge of trends and developments in application providers, vendors, and technology.
- Performs other duties as required.
