LEVEL 2 TECHNICIAN - PLANO
Job Description
Primary Responsibilities
o Diagnose, resolve and follow through on computer malfunction, and meet the needs of
the end user with no technical guidance o Trouble shoot and repair/maintain basic to moderate server issues, both hardware and software for servers physical and virtual o Service desk activities to include answering client calls or reviewing, resolving and closing tickets in the Service Desk queue o Trouble shooting systems and equipment problems or malfunctions
Desktop / Servers / Backup systems / Network equipment
o Identify causes and recommend solutions o Consult with End User and Managers to determine system requirements o Must act as a subject expert for staff and end users during trouble shooting, be their go to “IT Guy”
Required Skills
Attitude that meets the Fluid culture
o Ability to work independently with little supervision, shows great accountability o Volunteers and contributes to the team o Take ownership even if it wasn’t your problem o Be an advocate and voice for those clients that need you o Confidence without arrogance o Willingness and desire to learn o Excellent communication skills o Professional, respectful, motivated and dedicated
Technical Desktop Skills
o You can reset passwords
o Join computers to the domain o Install any software including the windows OS o You have the ability to make any and all scanners/printers/copiers work o Can handle virus and spyware remediation o Outlook and Email issues o Mobile phone issues such as setting up email o Windows 7 / 8 install, maintenance, and management o Windows XP decommission migration to Windows 7 / 8 o Microsoft Office products build, maintenance, and management
Technical Networking Skills Basic to Intermediate
o Management and configuration of DNS o Configuration and management of firewalls and wireless access points such as Fortinet
Security Endpoint and Wi-Fi line of products o Setting up a VPN connection from a workstation to an office using a VPN client o Install and configuration of network switches o Diagnose and resolve network/ internet connectivity issues o Manage ISP installs for clients
Technical Server Skills
o Install VM Ware locally on an onsite server with help o Windows (2003 / 2008 / 2012) server design, build, maintenance o MS Exchange server design, build, maintenance o MS Active Directory setup / maintenance
Technology- Data Backups
o Skilled in performing Data Backups and able to use any backup software o Configuration and management of vRanger a plus o Configuration and management of AppAssure a plus o Configuration and management of some backup software required
General Skills
o Excellent customer service, telephone and interpersonal skills o Ability to move equipment, install PCs, monitors, printers, and peripherals in a business
environment o Willingness to unbox, stage and inventory equipment o Must demonstrate a strong customer service focus while meeting or exceeding customer expectations, service level commitments, and changing priorities. o Flexible/Adaptable – most customer support will be during normal office hours, but there will be some after-hours support in the evening, weekends and/or Holidays
Technical certifications strongly preferred (A+, MCTS, CCENT, or CCNA)
CANDIDATE DETAILS
5+ to 7 years experience
SKILLS AND CERTIFICATIONS
Microsoft Office Applications
All versions of Windows
Microsoft Windows Server 2003, 2008, 2012
Active Directory
Knowledge of basic networking
Knowledge of basic firewalls
IDEAL CANDIDATE
Our ideal candidate will be a well rounded individual who enjoys and is passionate about IT. Who knows how to have fun, but get the job done. Who is not afraid to figure something out, and finds great satisfaction in getting it done. They will be willing to learn fast, and capable of adapting to new situations quickly as each of our clients are different. Our ideal candidate will want to do more than they currently are doing and is looking for a job to allow them to grow.
IDEAL CANDIDATE SHOULD HAVE WORKED FOR THE FOLLOWING COMPANY(IES): Large or small companies that have allowed them to touch all aspects of IT. Not ones that have not allowed them to use all of their skills.
