Job Title: Senior Network Engineer
Location: Remote / Hybrid (Plano, TX)
Job Title: Senior Network Operations Engineer:
Location: Hybrid (Plano, TX)
Vital Tech Solutions is Premier Enterprise Technology Consulting and Workforce Management Solutions Provider to the OEM, Manufacturing, Aerospace, Health Care, Finance and Government industries with offices in the Metro Detroit area. Since its inception, Vital Tech Solutions has been on the forefront of Technology & Human Capital Asset Creativity by providing our customers with flexible Technical Consulting and Talent Management Acquisitions to support their various organizational needs.
Vital Tech Solutions is looking for a highly motivated and outgoing Senior Network Operations Engineer with a background in Services Delivery to support one of our Large Fortune 500 Customers in the Plano, TX, region.
Summary of Job Responsibilities:
- The Sr. Network Operation Engineer (Bilingual Japanese) will be tasked to manage all aspects of the network operations including vendors and partners to achieve the goals of providing network operation services and excellence.
- The Sr. Network Operation Engineer will manage enterprise networks, network architecture design, implementation, migration, and operation management, which may involve the following technologies: LAN, WAN, Wireless, Network Security, Audio Visual, Voice systems, Server/Storage/Backup systems, etc.
- This position requires supporting 24x7 network operation service management in addition of
- Managing customer relationships including contracts and service level agreements.
- The selected candidate will provide Technical and functional leadership, guidance, and direction to leads, network operation support staff members, and be the escalation point for customer inquiries, and provide high quality customer care.
Essential Functions:
- Serve as a Lead escalation point to resolve network operation issues and coordinate resolution of high impact issues.
- Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. WAN, Internet, voice circuits, etc.)
- Take over network operation supports fully from network implementation team after the cutover/change of new network environment.
- Take ownership of network service delivery and be responsible for providing excellent network operation services to customers and achieving the organization's goals.
- Review incident reports to identify service failures, gaps, trends and recommend long term solutions.
- Have the authority to make quick decisions to resolve customer issues and work with various teams to identify issues and implement measures from a network service delivery perspective.
- Create trouble report and route cause analysis in the event of major outages.
- Keep management informed of project progress and problems, particularly as needed to change in schedule, resources, and scopes.
- Maintain a positive working environment. Maintain and encourage high ethical and moral standards among the team members.
- Manage issues, risks, change controls, and status reporting.
Required Qualifications and Competencies:
- Required Japanese/English bilingual
- Selected candidates shall have 7+ years of hands-on Network Engineering Experience working within large-scale enterprise networking environments.
- Good level understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level)
- Good level understanding of dynamic routing (OSPF, EIGRP, BGP, etc.), Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking. (CCNP Level)
- Ability to interface with business areas and effectively translate business needs into technology-based business solutions.
- Strong leadership, coaching, behavioral reinforcement
- Strong organization and analytic skills.
Travel:
- This position requires up to 15%- 20% travel with limited occasional travels are international.
Vital Tech Solutions is an Equal Opportunity Affirmative Action employer. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits promotions, training, termination or any other condition of employment or career development. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, veteran status, disability status or any other legally protected status.
