OVERALL RESPONSIBILITIES: The Network Administrator partners with the support team and is heavily involved with identifying, prioritizing, and resolving critical network related issues that impact business operations. In addition, the Network Administrator proactively seeks to communicate solutions to network related issues and preferred emerging technologies that can be used to improve the overall health of the company network.
SPECIFIC DUTIES:
- Works with technical teams to ensure that hardware and software infrastructure is maintained with latest firmware and software requirements
- Manages basic and expedited support to resolve all networking related issues
- Troubleshoots and resolves all expedited issues impacting the customers’ challenges and needs
- Proactively communicates the status, plan of action(s), and resolution(s) of issues
- Monitors and reports the performance of network components against KPIs and takes preemptive measures to minimize interruptions
- Identifies opportunities and recommends solutions for improving the overall network health by assessing overall effectiveness and efficiency
- Evaluates new technologies and platforms to determine whether their applicability aligns with businesses needs
QUALIFICATIONS AND EXPERIENCE REQUIRED:
- Bachelor’s in engineering, computer science, or related field, or equivalent experience
- Able to identify, prioritize, and solve complex network-related problems
- Able to work in a fast paced complex and dynamic environment
- Poise under pressure and comfort with ambiguity
- Strong analytical and problem solving skills
- Excellent verbal and written communication skills
- In-depth knowledge of the OSI model
- Demonstrated experience in the following networking concepts:
- Directory Services (e.g. Windows 2008+ AD, LDAP)
- Operating Systems (e.g. Linux, Windows, MS Exchange)
- Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
- Experience working with firewall configuration and troubleshooting
- Experience with different network types (i.e. LAN, WAN, NAT)
- Experience with Virtual Technology (VMware, Hyper-V)
- Experience with Desktop / Laptop build and optimization
- Experience with Helpdesk processes
EMPLOYEES SUPERVISED: None
JOB REPORTS TO: Director, Enterprise Network and Communication Systems
Location:
Orlando Office
