OVERALL RESPONSIBILITIES: The Network Administrator partners with the support team and is heavily involved with identifying, prioritizing, and resolving critical network related issues that impact business operations. In addition, the Network Administrator proactively seeks to communicate solutions to network related issues and preferred emerging technologies that can be used to improve the overall health of the company network.

SPECIFIC DUTIES:

Works with technical teams to ensure that hardware and software infrastructure is maintained with latest firmware and software requirements
Manages basic and expedited support to resolve all networking related issues
Troubleshoots and resolves all expedited issues impacting the customers’ challenges and needs
Proactively communicates the status, plan of action(s), and resolution(s) of issues
Monitors and reports the performance of network components against KPIs and takes preemptive measures to minimize interruptions
Identifies opportunities and recommends solutions for improving the overall network health by assessing overall effectiveness and efficiency
Evaluates new technologies and platforms to determine whether their applicability aligns with businesses needs

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Bachelor’s in engineering, computer science, or related field, or equivalent experience
Able to identify, prioritize, and solve complex network-related problems
Able to work in a fast paced complex and dynamic environment
Poise under pressure and comfort with ambiguity
Strong analytical and problem solving skills
Excellent verbal and written communication skills
In-depth knowledge of the OSI model
Demonstrated experience in the following networking concepts:
Directory Services (e.g. Windows 2008+ AD, LDAP)
Operating Systems (e.g. Linux, Windows, MS Exchange)
Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
Experience working with firewall configuration and troubleshooting
Experience with different network types (i.e. LAN, WAN, NAT)
Experience with Virtual Technology (VMware, Hyper-V)
Experience with Desktop / Laptop build and optimization
Experience with Helpdesk processes

EMPLOYEES SUPERVISED: None

JOB REPORTS TO: Director, Enterprise Network and Communication Systems

Location:

Orlando Office

MagMutual

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Network Administrator