#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.
JOB SUMMARY
Primary Responsibilities:
* Design, configure, and maintain the functionality and efficiency of network infrastructure.
* Implement and support network solutions for data centers and other networked environments.
* Monitor network performance and ensure system availability and reliability.
* Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
* Troubleshoot network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization.
* Secure network systems by establishing and enforcing policies, and by defining and monitoring access.
* Report network operational status by gathering and prioritizing information and managing projects.
* Provide technical support and guidance to junior engineers and technical staff.
Qualifications:
* Bachelor’s degree in computer science, Engineering, or equivalent working experience.
* A minimum of 5 years of proven experience in supporting an Enterprise Network
* Strong understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
* Solid hands*on experience with monitoring, network diagnostic, and network analytics tools.
* Experience with firewalls, DMVPN remote implementation, troubleshooting, and problem resolution.
* Familiarity with network monitoring and management tools.
* Ability to work independently and as part of a team to meet deadlines and provide a high level of service.
* Certifications such as CCNA, CCNP, CCDP, or equivalent are highly preferred.
Job Profile Summary
Perform problem management and configuration management related to IT infrastructure and support.
Essential Functions and Responsibilities
Manage problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem
Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences
Mentor Tier II staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier II personnel
Analyze and document the architecture and configuration of application infrastructure
Provide configuration and engineering for new technologies
Lead the support and configuration activities for technologies where you have been designated a subject matter expert
Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls
Collaborate with other IT personnel on technology and support issues
Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure
Education
Work Experience
Experience in the support and function of:
Infrastructure hardware configuration
IP networking
Windows Server and/or Unix operating systems
Shared storage technologies
Virtualization technologies
Event monitoring, logging and data collection techniques
Training and experience relative to:
Experienced interacting with external customers and vendors relationships
Knowledge, Skills and Abilities
Knowledge of: current data networking and/or server technologies
Ability to: apply arithmetic and computer math
Ability to: identify, research, and analyze systems software problems and perform systems evaluations
Ability to: review and interpret manuals, journals, computer display screens, computer printouts, error logs, and correspondence
Ability to: research, prepare, and compose systems operating procedures and documentation, reports, and correspondence
Ability to: interact, advise, guide, train, and communicate effectively
Ability to: communicate and/or exchange information; conduct oral presentations
Licenses and Certifications
Strength Factor Rating - Physical Demands/Requirements
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
Walking: Moving about on foot (Frequently)
Sitting: Remaining in a seated position (Constantly)
Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
Climbing: Ladders, Stairs (Occasionally)
Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
Crawling: Moving about on the hands and arms in any direction (Occasionally)
Reaching: Extending hands and arms in any direction (Constantly)
Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
Hearing: Perceiving the nature of sound by the ear (Frequently)
Tasting/Smelling: (Occasionally)
Near Vision: Clarity of vision at 20 inches or less (Constantly)
Far Vision: Clarity of vision at 20 feet for more (Frequently)
Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
Working Conditions
Well lighted, climate controlled areas (Constantly)
Frequent repetitive motion (Constantly)
CRT (Computer Monitor(s)) (Constantly)
Travel
Driving
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.
ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547.
