The Systems Administrator (SA) is responsible for designing & supporting the IT Infrastructure. This includes VMware, Fortinet firewall, switches, AP’s, Active Directory, DHCP, Microsoft 365. SQL databases, and VOIP. The Systems Administrator will also provide 2nd & 3rd level support to the Local Help Desk. The SA will assist with IT projects and plans.
· Answers technical support calls, interviews caller/user to collect information about problem and leads user through diagnostic procedures to determine the root cause of the issue.
· Conducts troubleshooting of IT environments including OS, networks, applications, and hardware.
· Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems.
· Logs and tracks calls using problem management database (help desk), and maintains a knowledge of related problem documentation.
· Analyzes and evaluates incident reports and makes recommendations to reduce reoccurrence of issues.
· Tests software and hardware to evaluate ease of use and whether product will aid user in performing job duties.
· Performs the installation and configuration of IT hardware, software, and peripheral components.
· Travels to sites to perform onsite support.
· Participate in server architecture and design as well as server environment recommendations for the overall infrastructure solution including storage capacity planning.
· Responsible for maintenance plans, and scripts.
· Manage security and control access permissions and privileges
· Maintain the health, performance, and integrity of systems
· Responsible for availability, reliability, and integrity of business data stored in production databases.
· Communicate regularly with the development team, business, and operations team to ensure the security and confidentiality of data.
· Resolve production issues with team members and implement improvements to prevent a recurrence of the issue.
· Administration of Domain Controllers, server configuration, user & group accounts, permissions, and group policy.
· All other as assigned by the Director of Information Technology
*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.