Job Description
Job Description
● Work on-site full-time at the customer site to perform network security
appliance cutovers.
● Communicate effectively with customers, sales teams, peers, engineering,
and support teams as necessary.
● Gain a comprehensive understanding of the customer's environment,
requirements, and security roadmap to deploy the appropriate security
solution.
● Configure, implement and maintain Security Operating Platforms.
● Optimize and migrate policies and objects from the existing environment to
our Next-Gen Firewall.
● Test and validate the migration environment to ensure seamless transitions.
● Coordinate and execute cutovers to production while guiding code upgrades.
● Facilitate the development of new applications and threat signatures.
● Interact with our Technical Assistance Center (TAC) to understand and
diagnose support cases.
● Occasionally travel based on customer requests.
● Collaborate with the customer's security and network teams to instill
confidence across impacted business units during Palo Alto Networks
implementation.
● Implement network segment controls aligning with NIST and RMF
frameworks.
● Validate and implement proof of concepts in lab environments.
● Provide technical implementation and strategy support to the customer,
effectively communicating engineering details to C-suite executives.
Your Experience
Qualifications
● Bachelor's degree in Computer Science, MIS, business, or
equivalent education/training/experience
● Minimum of 5 years of hands-on experience with network
and security solutions and technologies, including routing
and switching, security operations, virtual machines, and
hypervisors
● Minimum of 3 years of experience in maintaining security
solutions in large-scale production environments
Technical Skills
● Detailed technical experience in the installation,
configuration, and operation of high-end firewall
appliances, specifically with Palo Alto Networks® products
● Proficient in troubleshooting network issues across LAN and
WAN
● Experience with cloud providers, including AWS, GCP, or
Azure, is beneficial
Certifications
● Industry certifications such as CISSP, CCNA, CNSE,
JNCIE-SEC, and/or PCNSA/E are required
● Must have a DoD 8570 IAT Level II Compliant Certification
(Sec+, CCNA Security, CISSP, etc.)
Key Competencies
● Strong verbal communication skills, detail-oriented, and
comfortable in a customer-facing environment
● Excellent written communication skills with the ability to
communicate effectively with both senior leaders and
technical peers
● Proven ability to handle multiple projects simultaneously
and work calmly under high-pressure situations
● Project leadership experience with the ability to drive
organizations and resources to complete required tasks in
service of end goals
Additional Requirements
● Successful completion of an additional background
screening
● Willing to obtain and maintain a US Government security
clearance
The Team
Our professional services team is critical to our success and mission. As
part of this team, you enable customer success by supporting clients
post-sale. Our dedication to our customers doesn’t stop once they sign – it
evolves.
As threats and technology evolve, we stay in step to accomplish our
mission. You’ll be involved in implementing new products, transitioning
from old products to new ones, and fixing integrations and critical issues as
they arise. But you won’t wait for them to be raised; you’ll seek them out,
too. We fix and identify technical problems with a focus on providing the
best customer support in the industry.
