Job Summary:The Network Security Engineer is a key element within the Rackspace support infrastructure and is
expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks toresolve and keeps our customers updated through every step of the process. The Network SecurityEngineer is expected to take initiative and advise on potential pitfalls that a customer may encounter andsuggest alternatives through automation, which may better serve the stability and security of thecustomer's solution. Technical issues can include troubleshooting customer network environmentsincluding firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL(iRule) and Perl scripts, layer 4 thru 7 issues. The role will also support many elements of the RackspaceCloud product portfolio, including RackConnect. The Network Engineer will create and maintain customerloyalty by providing Fanatical Experiences above and beyond customer expectations. Responsible foradhering to company security policies and procedures and any other relevant policies and standards asdirected.
Work Location: Remote
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
·The anticipated starting pay range for Colorado is: $82,300 - $120,670.
·The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370.
·The anticipated starting pay range for California, New York City and Washington is: $95,900 - $140,580.
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.#LI-MF1 #LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
