Job Description
Desirable: Hands-on experience in configuring and supporting F5 Load balancers.evelop and support comprehensive network LAN, WAN, wireless and security solutions that meet requirements and integrate into the overall HP Enterprise network and security architecture.
Evaluate current network and security systems to propose and implement network system enhancements on Network Switches, Routers, Internet Firewall Services, VPN and other Network Management devices - Defines, designs and implements network and security solutions.
Create and maintain standard builds/templates and apply advanced network and security engineering and architecture knowledge on complex and diverse problems
Participate in IT network infrastructure project design, reviews and ensure network architecture goals and requirements and met and aligned with business objectives.
Work with global customers / service providers to design and implement large complex networks
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
