POSITION SUMMARY
Provide technical assistance to computer users. Answer questions or resolve computer and/or communication issues for clients. May provide assistance concerning the use of computer hardware and software.
REASONABLE ACCOMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform the responsibilities of the position with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Follow all company Policies and Procedures, Quality and Environmental Management Systems (QMS & EMS), Kawasaki Production Systems (KPS), Information Systems Standard Operating Procedures (SOP) and any other legal and compliance regulations that may apply such as OSHA.
Setup, inspect, test, diagnose, repair and document personal computer equipment, communications devices, mobile devices, peripheral equipment and other electronic or Information Technology related devices.
Perform installs and upgrades of device specific operating systems and software, third party software and KMM developed applications.
Install, inspect, test, diagnose, repair and document LAN/WAN cabling and infrastructure equipment.
Provide end user helpdesk support and documentation for client related hardware and software issues.
Troubleshoot system failures, issues and outages and provide solutions to restore functionality.
Maintain security options and software in personal computers, virtual machines and networks.
Maintain proper documentation and help desk.
Maintain network server and technology tools.
Setup end-user accounts and ensure security through access controls, system backups and firewalls.
Provide basic end user training for use of client devices, software and access procedures.
Develop expertise and train staff on new technologies.
SKILLS & ABILITIES
Education/Experience
High School diploma or GED; minimum of one year experience with direct customer interaction; and applied knowledge and experience, other than personal use, with hardware/software setup and maintenance of computer, network or communications technology.
Computer Skills
Displays appropriate proficiency with computers and computer applications, including: spreadsheets (e.g. Excel), word processing (e.g. Word), presentation software (e.g. PowerPoint), databases (e.g. Access), internet/intranet (e.g. browsers, search engines) and special applications; can diagnose and correct minor issues with hardware and software, as needed in order to maintain records or create instructional materials.
